At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
We’re looking for a Resourcing Analyst to join our Customer Care team and help drive performance through smart resource planning and data-driven insights. This role is critical to ensuring we deliver excellent service to our customers while supporting operational efficiency across Billing, Wholesale, and Telephony teams.
Joining us on a full-time permanent basis, you will receive a competitive salary of £29,000 per annum plus excellent benefits.
What You’ll Be Doing
Reporting on service levels and performance measures.
Proactive resource planning and trend analysis.
Identifying and mitigating performance risks.
Managing intraday resources and staff scheduling.
Supporting outbound customer campaigns.
Collaborating with IT on telephony improvements.
Testing new lines introduced to the business.
What We’re Looking For
Ability to work under pressure and meet deadlines.
Experience leading and mentoring teams.
Strong initiative and self-management.
Level 3 education standard or equivalent experience (required).
Strong Microsoft Excel skills (desirable).
What’s in It for You
We know that the support and commitment of our staff is key to our success, so you’ll receive ongoing development and training for a long-term career with us. We’re proud to have been awarded Investors in People recognition.
In return, we offer an excellent range of benefits including:
Generous holiday allowance plus bank holidays
Discretionary bonus
Competitive contributory pension
Share-save scheme
Health benefits and wellbeing support
Group discounts
Cycle to Work scheme
Financial support services
And plenty more!
Closing Date: 4th September 2025
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
Estas cookies son necesarias para que el sitio web funcione y no se pueden desactivar en nuestros sistemas. Puede configurar su navegador para bloquear estas cookies, pero entonces algunas partes del sitio web podrían no funcionar.
Seguridad
Experiencia de usuario
Cookies orientadas al público objetivo
Estas cookies son instaladas a través de nuestro sitio web por nuestros socios publicitarios. Estas empresas pueden utilizarlas para elaborar un perfil de sus intereses y mostrarle publicidad relevante en otros lugares.
Google Analytics
Anuncios Google
Utilizamos cookies
🍪
Nuestro sitio web utiliza cookies y tecnologías similares para personalizar el contenido, optimizar la experiencia del usuario e indvidualizar y evaluar la publicidad. Al hacer clic en Aceptar o activar una opción en la configuración de cookies, usted acepta esto.
Los mejores empleos remotos por correo electrónico
¡Únete a más de 5.000 personas que reciben alertas semanales con empleos remotos!