Hybrid Medical Assistant/Patient Services Representative at ADVENT

Description

Rediscover Purpose with ADVENT  

At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.  

Now Hiring:  Medical Assistant /Patient Service Representative

Location: Rockford, IL (with occasional support at other nearby clinics)  

Be the welcoming face that sets the tone for a patient's entire experience at ADVENT. As a Medical Assistant / Patient Services Representative, you’ll play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey.  

What You’ll Do as a MA:  

• Play a key role in delivering exceptional hands-on care while supporting a positive, team-oriented clinic environment 
• Ensure a smooth and seamless patient experience throughout the day 
• Collaborate closely with clinical staff to support quality care 
• Room patients and accurately document medical history and vitals in the EMR 
• Welcome patients warmly and assist with scheduling needs 

What You’ll Do as a PSR:  

• Greet patients warmly and check them in using our Electronic Health Record (EHR) system  
• Coordinate and order sleep study devices and upload reports into the system  
• Review upcoming schedules to confirm insurance and patient documentation are complete  
• Schedule appointments and manage patient flow for a smooth clinic experience  
• Answer incoming calls and provide overflow support to the call center as needed  
• Open and close the clinic following established protocols  
• Ensure proper documentation, process payments, and support daily clinic operations  
• Order medical supplies and pharmaceuticals as needed  

What You Bring:  

• Previous experience in a medical or healthcare setting preferred  
• Strong time management skills and the ability to multitask effectively  
• Experience working with performance-based goals or metrics  
• A customer-first mindset and excellent communication skills  
• Tech-savvy with experience in Microsoft Office and Electronic Health Records  
• High attention to detail and accuracy  
• A problem-solver who thrives in a fast-paced environment  
• A positive, team-oriented attitude and strong work ethic  
• MA certification not required 
• Valid driver license 

Why you should choose ADVENT:

• 12 days of PTO (prorated your first year based on start date) & holiday pay
• 401k Contribution & Life Insurance
• Culture that embraces excellence and ethics, we are solutions minded, and encourage you to ask questions

Schedule: Monday – Wednesday, part-time schedule - hours between 8am-4:30pm

ADVENT Careers Website