Hybrid ADMIN OFCR 2 CX at UCSF Health

The UM Resource Coordinator communicates with review organizations, vendors, providers and other external customers to satisfy utilization management functions to ensure patient stays and services are authorized. The UM Resource Coordinator updates treatment authorizations, documents clinical denials (concurrent and retrospective) and processes review requests. The UM Resource Coordinator collaborates with all members of the care team and documents their activities within the patient record for review.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $29.05 - $53.50 (Hourly Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

• Ability to use sound judgment in responding to issues and concerns.
• Solid communication and interpersonal skills to communicate effectively with all levels of staff verbally and in writing.
• Solid organizational skills and ability to multi-task with demanding timeframes.
• Working knowledge of common organization-specific and other computer application programs. 
• Ability to use discretion and maintain confidentiality.
• Demonstrates ability to take direction from multiple team members.
• Self-directed with the ability to prioritize and adapt to a high-volume changing environment.
• Assertive and creative in problem solving while functioning as an active team member.
• Strong customer service skills to coordinate service delivery including attention to members/customers, sensitivity to concerns, proactive identification and resolution of issues to promote positive outcomes for members.
• Ability to type minimum 45 wpm using a QWERTY keyboard.
• Basic Knowledge of medical terminology
• Skilled in the operation of computers including strong working knowledge of Microsoft Outlook ®, Microsoft Word ®, and Microsoft Excel ®.
• High School graduate or equivalent with a minimum of 2 years’ applicable experience in healthcare as a Nursing Assist, Medical Assistant, Health Unit Coordinator, Patient Care Tech, Principle Admitting Worker or Case Management Assistant.