Hybrid Career Navigator Team Lead at Goodwill Industries of Hawaii, Inc.

Goodwill Industries of Hawaii, Inc.

Job Description

Job Title: Career Navigator – Team Lead

Division: Mission Services

Department: Career Services

Reports To: Assistant Director / Program Coordinator

FLSA Status: Exempt

Reviewed By: Human Resources

SUMMARY

Provides Career navigation including case management, employment preparation services, job

placement and job retention services after placement to program participants in Career Services

programs. The Career Navigator – Team Lead will counsel participants and prepare them for

employment, economic self-sufficiency and social adjustment, and ensures program participants

are progressing towards the goals identified in the Individual Plan. The Career Navigator – Team 

Lead will assist with training employees, auditing case files, planning, assigning and guiding work, 

addressing complaints and resolving problems, and other supervisory responsibilities as directed.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be

assigned.

Provides case management services to participants:

• Record all participants and other stakeholders' contact (case noting).

• Conducts outreach, intake, assessments, and orientations for Career Services programs.

• Collects, organizes, and analyzes information about individuals through records, tests,

interviews, and professional sources to appraise participants’ interests, aptitudes, abilities,

and personality characteristics for vocational planning and/or employment placements.

• Compiles, studies, and provides occupational, educational, resources, and

economic information to participants to assist them in setting and carrying out 

identified goals and objectives.

• Develop individual plans for participants that include appropriate goals and objectives

relative to abilities, interests, needs, experience, assessments, and labor market trends

and updates as needed. Tracks participant progress to ensure continual progression

towards their goals.

• Assists individuals to understand and overcome barriers to economic self-sufficiency and

social adjustment, and determines the support services necessary to overcome these

barriers.

• Conducts pre-employment training, acculturation training, financial literacy training, and

other topics as needed for program participants.

• Researches, develops, tracks, and maintains a network of community resources for

developing and implementing Individual Plans in the community.

• Identifies vocational training opportunities in the community. Refers and coordinates

vocational training for participants as needed.

• Develops and maintains effective relationships with resource partners, business and industry

in order to educate and advises regarding program services. Engages local employers to

promote the hiring of program participants.

• Provides job placement support services to assure job maintenance and retention.

• Assists participants in identifying other resources to enhance their opportunities for economic

self-sufficiency and social adjustment within the community and makes referrals as needed.

• Communicates professionally with supervisors, coworkers, program participants, community

agencies, and other stakeholders involved in service provision.

• Assists in developing and updating pre-employment training and other related training 

materials and curriculum. Selects or develops teaching aids such as multimedia visual aids,

computer tutorials, etc. to enhance participant learning.

• Ability to deal effectively with difficult and on occasion, irate participants. Demonstrates ability

to de-escalate individuals with tact and understanding.

• Ensures that client confidentiality is maintained in accordance with contract, State, and

Federal law including HIPAA.

Completes all funder requirements in a timely manner:

• Maintains accurate and complete records for all program participants for the purpose of case

file maintenance, program reporting, and monthly billing.

• Compiles information for site reports including but not limited to Monthly Milestone

Achievement Form, Counselor’s reports, quarterly reports, outcome management report 

etc.

Conducts job development activities with a variety of businesses to obtain employment opportunities 

for participants: 

• Works closely with the business community to stay abreast of job trends and current labor 

market needs 

• Participates directly with the business community to inform the business community of the 

job placement services offered by the program and solicit job placement opportunities. 

Coordinates program activities for the specific site.

Conducts work in a safe and responsible manner, utilizing protective clothing and/or equipment

when appropriate. Complies with all safety standards.

Responsible for awareness of and adherence to all company and safety policies and procedures.

Reports all program issues to the Program Coordinator or Assistant Director as appropriate.

Responsible to understand and support CARF accreditation standards.

Attends and participates in meetings, staff development sessions, and in-service training as

assigned.

Works on other projects or tasks as assigned by the Program Coordinator or Assistant Director.

SUPERVISORY RESPONSIBILITIES

This job has no direct supervisory responsibilities. Assists Assistant Director / Program Coordinator 

in carrying out supervisory responsibilities in accordance with the organization's policies and

applicable laws. Responsibilities include reviewing and reporting work performance issues to the

Asst. Director / Program Coordinator, assisting with training employees, auditing case files, 

planning, assigning and guiding work, addressing complaints and resolving problems, and other

supervisory responsibilities as directed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or

ability required. Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university preferred and one to two years

related experience; or equivalent combination of education and experience; Proficiency in

Microsoft Word, PowerPoint, Excel, and Outlook; Supervisory experience preferred. Human 

Services experience within the immigrant community preferred for positions requiring working with 

immigrants.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance

instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability

to speak effectively before groups of customers or employees of an organization. For positions

requiring working with immigrants, ability to communicate in a second language preferred

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common

fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar

graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where

only limited standardization exists. Ability to interpret a variety of instructions furnished in written,

oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Regular travel is required, must have a valid driver's license and access to an insured vehicle.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable accommodations

may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use

hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to reach

with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific

vision abilities required by this job include close vision, distance vision, color vision, peripheral

vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job including furlough or correctional 

facilities. Reasonable accommodations may be made to enable individuals with disabilities to

perform essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather

conditions. The noise level in the work environment is usually moderate. Regular attendance is a requirement of this position. 

Core work hours are between 7:45am – 4:30pm, Monday-Friday. Travel may be required.

At Goodwill Hawaii our mission is simple, yet powerful, we help people with employment barriers reach their full potential and become self-sufficient.  We are the third largest non-profit agency in Hawaii and our motivation is sustaining Hawaii’s community through the power of work.   Last year we placed nearly 1,500 people into employment, resulting in $22 million in annual wages earned as a result of these job placements.  Join the Goodwill Hawaii family and help strengthen our Hawaii community, one job at a time.

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.