
Hybrid Support Analyst First Line (Santa Cruz de Tenerife, ES) at Atos
Atos · Santa Cruz de Tenerife, Spain · Hybrid
- Office in Santa Cruz de Tenerife
Are you looking for an opportunity to grow in the world of technical support while developing your skills in a dynamic and multicultural environment?
Responsibilities
• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
• Identify, evaluate and prioritize customer problems and complaints.
• Analyze customer problems and formulate plans of resolution.
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
• Evaluate new services, processes and technologies introduced at the helpdesk.
• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.
• Work with departmental staff to promote, develop, and maintain strong customer service values.
• Escalate unresolved issues to support leads, designated (Client) service group.
Job Requirements
- Mandatory languages: English.
- Skills: Basic PC skills and good communication skills.
- Availability to work in shifts: 7x24 (40 hours per week - 5 days per week).
- Experience:
- Advance in Organization Development: Service Orientation, Insight, Proactive Cooperation.
- Basic understanding of the principles, theories, and practices of group dynamics and/or team development.
- Basic Business Development: Results Focused, Initiative Customer-oriented.
- No other specific experience is required because an initial training will be provided.
If you're eager to learn, passionate about helping others, and available to work in shifts — we’d love to hear from you!
Apply Now