Hybrid Support Analyst First Line (Santa Cruz de Tenerife, ES) chez Atos

Are you looking for an opportunity to grow in the world of technical support while developing your skills in a dynamic and multicultural environment?

Responsibilities 

• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.

• Identify, evaluate and prioritize customer problems and complaints.

• Analyze customer problems and formulate plans of resolution.

• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.

• Evaluate new services, processes and technologies introduced at the helpdesk.

• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.

• Work with departmental staff to promote, develop, and maintain strong customer service values. 

• Escalate unresolved issues to support leads, designated (Client) service group.

Job Requirements

• Mandatory languages: English. 
• Skills: Basic PC skills and good communication skills.
• Availability to work in shifts: 7x24 (40 hours per week - 5 days per week).
• Experience:
  • Advance in Organization Development: Service Orientation, Insight, Proactive Cooperation.
  • Basic understanding of the principles, theories, and practices of group dynamics and/or team development.
  • Basic Business Development: Results Focused, Initiative Customer-oriented.
  • No other specific experience is required because an initial training will be provided.

If you're eager to learn, passionate about helping others, and available to work in shifts — we’d love to hear from you!