Hybrid Internal Applicants Only - Senior Print Services Assistant at Cardiff University

This post is currently open to employees of Cardiff University only.  Please do not apply if you do not have a current contract of employment with the University.

Internal Applicants Only - Senior Print Services Assistant

Cardiff University is recruiting a Senior Print Services Assistant working within The Print Unit, based within the University Library Service.

The Print Unit is a busy in-house creative team delivering high quality print solutions to the University across the entire campus as well as external customers.   We offer a wide variety of products including wide format printing of banners, posters, and signage, as well as digital printing.

You’ll be working with a diverse friendly and knowledgeable team and will be responsible for undertaking a range of printing, finishing and clerical tasks, you will be supported, through training, to develop a range of print skills.  You will be proactive, have good communication skills, an ability to work flexibly and respond to changing work priorities in the busy environment as well as having good IT skills and demonstrable problem-solving abilities. 

As The Print Unit is part of the University Library Service, there will also be opportunities to engage in the wider work of the library service when required.

The post is full time (35 hours per week) and open ended.  Standard working pattern – Monday to Friday

Salary: £24,900 - £25,733 per annum (Grade 3)

You will be part of a team ensuring that the library services:

• are delivered in a customer friendly and customer focussed way, in line with the library service’s Customer Care Promise;
• are responsive to the changing needs of University staff, students and those of our partner NHS Health Board/Trusts; 
• support the University’s teaching, learning and research programmes;
• support the University’s “Our Future Together” strategy (Our strategy - About - Cardiff University).

You will engage and uphold the University Library Service’s values and behaviours. (See additional information).

We offer an excellent renumeration package including 32 days annual leave per year plus 8 bank holidays, pro rata for part-time staff, as well as access to a range of staff discounts and development opportunities through accredited training.

As the biggest university in Wales – and a major employer, with more than 7,000 staff – we are an ambitious and innovative university located in a beautiful and thriving capital city. We can offer you the chance to work in a vibrant organisation, with great benefits and opportunities for progression.

We want to employ people with a wide variety of experiences. We welcome applications from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We are particularly seeking applications from candidates who come from backgrounds that are underrepresented at the University, including people from Black, Asian and Minority Ethnic communities.

Closing date: 27 August 2025

External applications are currently not being considered for this post.  If the decision is made to open the post to external candidates, the strapline at the top will be removed and you will be given ample time to apply – please check back periodically for details.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds.  We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Key duties: 

In cooperation with the other members of your team, your role is to:

• assist the Assistant Print Services Manager or Print Services Manager with the day to day supervision and operation of Print Services;
• deal with a range of enquires from internal and external customers in a professional manner, establishing their requirements and adapting the standard responses accordingly
• support the provision of an effective service to users of Print Services;
• provide general support and assistance to users of Print workstations, including printing and scanning;
• assist with the operation of printing, photocopying and scanning equipment;
• provide a staff operated photocopying, printing and scanning service;
• assist with the effective operation of soft binding and laminating equipment;
• support the use of mobile devices;
• handle card payments for a range of Print Services activities;
• share knowledge and expertise with colleagues, e.g. training sessions;
• participate in library service working and project groups;
• collect, collate and analyse data to inform decision making for Print Services operations;
• take operational responsibility for specific administrative tasks;
• ensure that the ULS Regulations are observed;
• participate in a continuing programme of training and development;
• collaborate with others in order to make recommendations for developments of established processes and procedures,
• liaise with other parts of the library service, other departments and Academic Schools to fulfil service needs;
• actively contribute to the provision of outstanding/excellent customer service in line with the University Library Service’s Customer Care Promise and Customer Service Excellence Award;

Training and support will be provided.

General Duties

• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
• Abide by University policies on Safety, Health and Environment and Equality and Diversity.
• Perform other duties occasionally which are not included above, but which will be consistent with the role

You may be required to work in more than one library site during the course of your employment.
 

25,733

Grade 3

24,900

Admin / Clerical, Library Services

Our values

Each of our values defines the behaviour expected of our staff and line managers:

Collaboration

• I am aware of my own behaviour and how it impacts on others
• I work co-operatively with others and share relevant information to achieve objectives
• I consider the wider benefits to our customers
• I share problems and seek solutions that work for everyone

Consistency and excellence

• I provide an excellent service to external and internal customers
• I suggest areas of improvement when processes could be enhanced
• I do not act without consideration of the needs of my colleagues and customers
• I do not avoid difficult tasks that would add best value for my customers

Learning

• I show commitment to my own development including new technology
• I acknowledge mistakes, look for solutions and learn from that process
• I work creatively to analyse problems and develop innovative and workable solutions

Efficiency

• I plan and organise my workload to ensure that meaningful activities are prioritised
• I make effective use of available resources including people, information, data, technology, networks and budgets
• I see change as an opportunity and am receptive to new ideas

Inclusion

• I respect the views and opinions of others
• I demonstrate a commitment to diversity, equality and inclusion and value difference
• I support colleagues and consider and adapt my approach
• I maintain a healthy work life balance and support others to do so
• I do not disrespect or ignore the views of others
• I do not fail to consider the effect of my language and behaviour on others at all times
• I do not ignore the value of a diverse university

The University Library Service is one of number of departments within Cardiff University’s Professional Services.

The University Library Service is part of the University’s Department of Academic and Student Support Services.

The University Library Service consists of multiple libraries across Cardiff University, providing access to 1.1 million printed books, access to more than 1.5 million online books, journals and resources, and an extensive range of rare and historical books and archives. Each library operates in close co-operation with its academic schools to ensure that the services they offer continue to meet the needs of all teaching, learning and research groups. The University Library Service also delivers services to Cardiff and Vale University Health Board, Velindre University NHS Trust, and the NHS Wales Library and Knowledge Service Partnership.

As well as housing printed and electronic books and journals, the libraries also offer many services to enable specialist research, including the SURE team of systematic reviewers and unique research collections such as Special Collections and Archives, the European Documentation Centre, and other archive facilities.

The University Library Service is committed to excellent customer service. The Library Service has been awarded the 'kitemark' of the UK Government's national Customer Service Excellence ® standard, which recognises that customer service is at the centre of our services.  We are committed to providing a service which is friendly, helpful and responsive to the needs of our customers and do everything reasonably possible to ensure the reliability of our services.

Administrative Support

Your application will be assessed against the following essential and desirable criteria for the role. Please copy and paste this section into a new document and give clear examples of how you can evidence meeting each criteria by writing under each one. You can draw on elements from any aspect of your life (e.g. work, home, education/qualifications or community life) as long as you focus on their relevance to the role.

Please save your supporting statement in a separate document with the title [YOURNAME - 20504BR - JOB TITLE] and attach it to your application in the recruitment system.

Please note that these are also the criteria shortlisted applicants will be assessed against at interview and/or by other means (e.g. a skills test) where applicable.

Essential Criteria

1. NVQ 2 or GCSE Level A-C or equivalent, or equivalent relevant experience.
2. Proven ability to communicate information, both orally and in writing, to a wide range of people.
3. Proven ability to deal with customers face-to-face, over the telephone, online or via email promptly, calmly, effectively and courteously.
4. Evidence of an ability to plan, prioritise and organise own work flexibly, working unsupervised to deadlines.
5. Proven ability to deal with referred requests, solve problems using initiative and know when to refer more complex queries.
6. Evidence of working effectively as part of a team, providing guidance and support to other members where necessary.
7. Evidence of working effectively in a similar position or customer service role.
8. Demonstrable experience of using IT applications such as Microsoft Office, email and the Internet.
9. Demonstrable commitment to Continuing Professional Development (CPD), with a willingness to participate in training activities, including IT.
10. Evidence of a flexible approach to a continually developing role.

Desirable Criteria

11. A-levels or equivalent.
12. Successful completion of the European Computer Driving Licence (ECDL) or equivalent IT qualification.
13. Provide evidence of knowledge of mobile technologies.
14. Experience of working in a Higher Education (HE) environment.
15. Fluency in Welsh, written and oral.