Hybrid Quality Assurance Associate (Spanish Bilingual) - Las Vegas at Preferred Credit

QUALITY ASSURANCE ASSOCIATE (SPANISH BILINGUAL) - LAS VEGAS

Must be in the Southern NV area and have a reasonable commute to Las Vegas, NV due to in-office requirements. 

SCHEDULE: Full-Time, Monday - Friday 10am - 7pm PST  

COMPENSATION: Starting Pay $21 – $25 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)

WHO WILL SHINE IN THIS ROLE

Are you looking for an opportunity to make a meaningful impact by helping maintain a consistently high level of customer service? PCI is seeking a Spanish Bilingual Quality Assurance Associate  who is detail-oriented, passionate about customer service, and motivated to help others be the best version of themself. You will play a key role in elevating operations through active listening, effective written and verbal communication, and critical thinking.

This is an exciting opportunity to grow your skills and ensure your team is operating at a level that meets or exceeds standards while working in a fast-paced call center environment.  

WHAT YOU’LL DO

• Actively listens and monitors daily call interactions.
• Conducts and completes monthly call interaction audits.
• Reviews customer call interaction recordings upon request.
• Proactively discovers insights/trends and communicates with leadership regarding findings.

WHAT WE’RE LOOKING FOR

Must-Have Qualifications:

• High School diploma or GED.
• Minimum of 1-year experience with monitoring call interactions.
• Bilingual fluency in Spanish and English with excellent attention to detail.

Nice to have but not Required! (We’ll train you!):

• Experience in a call center.
• Proficiency in Microsoft Office software.

LOCATION & WORK SETTING

• Office Address: 9911 Covington Cross Dr. Suite 190, Las Vegas, NV 89144
• Schedule: Full-Time, Monday - Friday 10am - 7pm PST  
• Work Setting: In-Office 

COMPETITIVE COMPENSATION & BENEFITS

• Starting Pay: $21 - $25 per hour.
• The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Additional Perks that Go the Extra Mile:

• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO) & 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match – 100% of your deferrals up to 5%
• Tuition Reimbursement & Student Loan Match Program

HOW TO APPLY

It only takes a couple minutes! Submit your resume on our website at preferredcredit.com/careers.

EQUAL EMPLOYMENT OPPORTUNITY

PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at [email protected].