Hybrid Loss Mitigation Supervisor at Cornerstone Servicing (a division of Cornerstone Capital Bank)

***No agencies or 3rd party Recruiters please. Thank you! ***

Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

The Loss Mitigation Supervisor will manage a team of Single Points of Contact (SPOCS) responsible for communications with customers during the loss mitigation process. The role will be responsible for ensuring compliance with all federal, state, insurer, and investor requirements pertaining to customer contact and department workflow. This position will also lead by example by embracing the concept of continuous improvement and setting a standard for the best mortgage loan service in industry. 

Key Responsibilities:

• Responsible for reinforcing confidence in CHL’s ability to provide best class care in mortgage loan servicing by active and effectively listening, strong problem-solving skills, and using positive language skills
• Monitor and continually develop assigned team
• Engaging with other CHL team members as needed to fully resolve customer inquiries
• Ability to identify improvement opportunities both within and outside of assigned team to mitigate future customer inquiries and improve overall customer experience
• Regularly interacts with customers to ensure full and complete resolution of customer inquiries
• Continuously improve knowledge base and skillset to ensure maximum level of customer satisfaction and world class customer experience
• Perform other job-duty related issues as assigned

What you’ll need to be successful:

• High School Diploma, GED, or equivalent experience
• Minimum 4 years of experience in mortgage servicing
• Minimum 4 years of experience in loss mitigation.
• Must have 2 or more years supervisory experience with leadership abilities.
• Experience working in ICE MSP/Director and LMS preferred.
• Understanding of basic guidelines and processes for GSE and GNMA loss mitigation.
• Bi-lingual skills a plus
• Strong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skills.
• Advanced problem-solving skills with solid analytical approach.
• Exceptional organization, time management, and attention to detail a must.
• Strong interpersonal skills in addition to verbal/written communication
• Ability to work through stressful situations professionally and respectfully

What we offer: 

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus. 

What to do next: 

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.