Hybrid Cross Dock Operations Manager at Metropolitan Warehouse & Delivery

Cross Dock Operations Manager

Location: Eastvale CA

Reports To: Senior Linehaul Operations Manager

About us:

We are the growing leader in the furniture delivery industry. With multiple locations throughout the country, our goal is simple: To provide our clients and customers a 5 Star Delivery Experience.

We are proud of our experienced, dedicated, and professional staff and as our rapid company growth continues we require that we constantly add motivated, enthusiastic individuals committed to providing the same exceptional customer service that is the hallmark of our success.

Our mission is to ensure memories are delivered one piece of furniture at a time, on time, every time. We are looking for individuals experienced in logistics and transportation to add to our team who will contribute to achieving our mission.

Position Overview

The Cross Dock Operations Manager is responsible for overseeing the daily operations of a high-volume cross-docking facility. This role ensures efficient product flow, accurate inventory control, and maximum trailer utilization, while maintaining safety, quality, and performance standards. The ideal candidate thrives in a fast-paced, high-pressure environment and excels at coordinating with multiple stakeholders to achieve operational excellence.

Key Responsibilities

• FIFO Management: Ensure First-In, First-Out processes are followed, prioritizing movement of the oldest freight first.
• Trailer Space Optimization: Oversee high-quality loading practices to maximize trailer utilization and minimize damage.
• Logistics Coordination: Serve as the primary liaison between the cross dock and our 4th party labor provider to maintain seamless communication and service execution.
• Outbound Operations: Manage up to 35 outbound loads per day, ensuring on-time departures and accurate documentation.
• Inbound Processing: Process all inbound freight within 24 hours in accordance with established inbound SOPs, ensuring product is accurately placed into designated lanes or directly loaded into outbound trailers.
• Staff Leadership: Direct, train, and support warehouse staff to meet productivity and quality targets.
• Problem Resolution: Quickly address and resolve operational issues to maintain workflow continuity internally and external providers.
• Dispatch Coordination: Maintain working knowledge of local and outbound dispatch operations to support efficient scheduling and load planning.
• Safety & Compliance: Enforce company safety policies, OSHA regulations, DOT standards, and operational SOPs.

Qualifications

• Proven experience in cross dock, warehouse, or logistics management (3–5 years preferred).
• Strong understanding of freight handling, trailer loading, and material flow processes (preferably furniture).
• Excellent organizational and time-management skills.
• Effective communication and leadership abilities.
• Ability to work under pressure and adapt to changing priorities.
• Proficient in logistics software, warehouse management systems (WMS), transportation management system (TMS), and Microsoft Office Suite.

Work Environment

• Fast-paced cross dock facility with multiple inbound and outbound operations daily.
• Extended hours or weekend work will be required during peak periods.

Job Type: Full-time 

Benefits: 

• Medical/Dental/Vision Insurance
• 401(K) Plan
• Life Insurance
• Paid Holidays
• Paid Time Off (PTO)

Metropolitan Warehouse & Delivery is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.