Hybrid Program Supervisor - Food at Hopelink

Title: Program Supervisor – Food 

Location: Bellevue, WA

Work schedule: Work schedule: Full-Time onsite, 40 hours/week. Market distribution days are typically Monday-Thursday 8:30-5, Fridays 8:30-2:30. Includes 1, 10-hour shift per week and may include up to 2 evenings until 7:30pm per week. (Some ability to flex hours for evenings distribution or occasional weekend events required.)

Who we are: Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities.  We are the largest nonprofit in North and East King County.  

Make an impact on your community!  Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all.  

Join us!

Hopelink programs work in tandem to fill gaps, supporting each family or individual’s unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation, Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities.

To learn more, go to https://www.hopelink.org/

The career opportunity: 

Hopelink provides food assistance to mitigate hunger and support basic food security for low-income households in North and East King County. The Food Program Supervisor works with the food team, volunteers, and clients at our no-cost food assistance markets.

The Food Program Supervisor coordinates the food program at a specific center; provides guidance, direction, and supervision to volunteer staff.  Responsible for weekly ordering of fresh and non-perishable food from multiple sources, maintains Hopelink Markets inventory and overall cleanliness of the markets. Performs client intake, determines client eligibility, and provides appropriate information and referrals. The Food Program Supervisor provides leadership for the volunteer staff and sets the tone for culturally competent and client focused customer service for all food market participants.

Cultural competency is the key to success in this role and is an important hiring measure.  

What qualities we are looking for: We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. We offer paid training!

• AA degree in social work, or an equivalent combination of education, work experience, and/or military service preferred.
• Experience with supervision in a multi-purpose facility or program related to community services. Volunteer supervision skills a plus.
• Experience working with low-income families is helpful.
• Strong commitment to customer service with de-escalation or conflict resolution skills.
• Valid driver license and reliable transportation.
• Intermediate level proficiency in MS Office suite including Word, Excel, Outlook, Teams, Lists, SharePoint, and general inventory software, etc.
• Ability to lift up to 50 pounds repetitively required.

Examples of what you will be doing:

• Actively participate in a team culture which is collaborative, flexible, supportive and client and mission focused.
• Maintain food inventory, knowledgeable (or interested in learning) about current food supplies, rotation of stock and safety in the workplace.
• Recruit, train, organize, assign, and supervise volunteers. Schedule volunteers to ensure necessary support for food market operations. 
• Ensure volunteer staff are engaged, motivated, supported, and properly trained in safety procedures, food market best practices, and client-focused customer service.
• Utilize an inventory database to assist with food-related data and reports. 
• Responsible for weekly ordering of fresh and non-perishable food from multiple sources. 
• Supervise and oversee food pick-ups at grocery stores; act as backup driver as needed. 
• Maintain cleanliness and order in the food market. 
• Develop working knowledge of available services in the larger community, participating with local organizational meetings and information sessions. Provide information and referrals to other community resources and programs for visitors and clients. 
• Maintain and update paper and electronic client files as needed including direct data entry of client information during intake. 
• Data collection and preparation of monthly/quarterly/annual summary reports. 

How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

• Up to 10 paid vacation and sick days annually based on accrual and 10 paid holidays 
• Up to 7 paid float days available to use immediately; dependent on hire date and hours/week
• Medical, Dental, and Vision benefits after 1 month waiting period
• Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
• Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

Hopelink Values: 

Growth & Human Potential

Relationships Built in Trust

Culture of Belonging

Quality of Our Work

Community-Centered

Fiscal & Data Stewardship

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included. Home Page - Hopelink