Hybrid Mortgage Servicing Specialist at Merchants Bancorp

Description

Our Mortgage Servicing Specialist will pull and analyze closing loan documents, checking insurance coverage for properties, prep-to-file booking, and accurate processing of mortgage servicing transactions. While receiving hands-on training by members of the Merchants Mortgage team, you will be able to work in a laid-back environment that encourages team building.

After one year as a Servicing Specialist, you will know you were successful if you are able to do the following confidently and independently:

• Reviewing and processing loan documents after closing for completeness and accuracy.
• Receiving and managing customer calls via incoming Customer Service Lines.
• Track all loan related insurance requirements.
• Validate insurance coverage amounts according to bank and local requirements. 
• Assist with tax and insurance payments on escrow accounts.
• Verify payment of all taxes and insurance for escrowed and non-escrowed accounts.
• Book first mortgages and HELOCs on servicing platform.
• Analyze data and research issues and exceptions while making or recommending appropriate changes.
• Process incoming and outgoing mail items.
• Produce and mail late notices and monthly statements, sort, and process payments.
• Set up ACH plans upon receipt of authorization forms. 
• Prepare and send payoff statements and process incoming payoff proceeds.

Requirements

What we are looking for...

• A minimum of three years’ mortgage banking experience in areas of loan servicing, or an educational background that provides a level of knowledge typically gained from three years or more experience preferred. 
• Requires at least a high school diploma or GED from an accredited institution.
• Strong organizational skills required with the ability to prioritize work to meet deadlines.
• Must demonstrate excellent verbal and written customer service skills.
• Requires proficient knowledge of MS Word, Excel, and Outlook.
• Previous mortgage loan servicing experiences strongly preferred.
• Previous banking experience preferred.