Hybrid Lead, Employee Experience and Organizational Effectiveness (RFT 1.0 FTE) at The Royal
The Royal · Ottawa, Canada · Hybrid
- Senior
- Office in Ottawa
POSITION SUMMARY:
Reporting to the Director, Learning & Development, The Lead, Employee Experience & Organizational Effectiveness help shape an engaging, inclusive, and high-performing culture at The Royal by leading strategies and initiatives focus on employee engagement, organizational improvements , including performance and talent management, and training and development. As a thought leader in organizational effectiveness, this role serve as a trusted advisor to business leaders, providing insights and strategies to drive continuous culture improvement and enhance employee experience.
DUTIES:
- Lead the design and implementation of The Royal’s employee engagement survey strategy, including planning, communication, and post-survey actions.
- Leading, developing, and supporting a team to achieve results by setting clear expectations, providing guidance, and fostering a respectful, high-performance environment.
- Analyze and deliver actionable insights to senior leadership
- Develop strategies and facilitate action planning workshops for business leaders
- Collaborate with Communications and EDI teams to develop tools and guidelines for effective messaging, action planning and continuous improvement.
- Lead the development and implementation of frameworks and guidelines to support robust performance and talent management practices
- Collaborate with HR and Communications to design and deliver change strategies that support leaders and employees organizational changes.
- Partner with Manager, Leadership and Learning to design and facilitate change workshops to promote awareness and understanding of new organizational effectiveness frameworks.
- Review and make recommendations for improvement of business processes for scheduling and delivery of high impact healthcare programs.
- Collaborate with Nursing Professional Practice to ensure a seamless onboarding experience for new nurses and clinical staff
- Facilitate workshops, learning sessions, and coaching activities, including delivering the Corporate Welcome orientation session for new employees
- Establish and monitor key performance indicators to evaluate program effectiveness to ensure alignment with business and talent goals.
- Support strategic projects by developing and executing project plans to improve adoption and minimize resistance.
- Partner with project teams to ensure effective stakeholder engagement, communication, and leadership alignment.
- Build capability across the organization through toolkits, learning sessions, and coaching for leaders.
QUALIFICATIONS:
- Bachelor’s degree in Organizational Development, Human Resources, Business Administration, Psychology, Education, or a related field.
- Master’s degree in Organizational Development, Change Management, HR, or a related field is preferred.
- 5 years in organizational development, change management, or related roles.
- Hands-on experience executing change strategies: stakeholder impact analysis, sponsor coaching, resistance mitigation, training, and adoption measurement
- Experience in organizational diagnostics and designing OD interventions such as leadership development, competency frameworks, and engagement programs.
- Expertise in mapping, engaging, and influencing senior leaders and change champions to foster adoption and alignment.
- Preferred knowledge of relevant legislation, accreditation standards, collective agreements, and ability to support audit readiness
- Experience working in a unionized and/or healthcare environment is preferred.
- Lean Six Sigma, Adkar or Prosci Change management certifications preferred.
- Demonstrated success in developing and implementing organizational effectiveness initiatives that align with business goals.
- Experience facilitating workshops and working collaboratively in a matrixed organizational environment.
- Background in influencing senior leaders and cross-functional teams to drive culture and engagement initiatives.
- Familiarity with employee survey methodologies, data analysis techniques, and HR metrics.
- Awareness of diversity, equity, inclusion, and belonging best practices and their integration into employee experience and culture.
- Knowledge of how organizational structure and culture influence overall effectiveness.
- Deep understanding of structured models like ADKAR, Kotter’s 8-Step, Lewin, Lean Change, and their practical application in large-scale program
- Ability to conduct impact assessments, workforce diagnostics, gap analysis, and translate data into actionable change plans.
- Excellent verbal, written, and visual communication capability—and skilled in leading workshops, presentations, and train-the-trainer sessions
- Highly organized, capable of designing and executing change initiatives on time, within scope and in coordination with project timelines.
- Skilled in adult learning design, learning needs assessment, and creating effective training content and coaching tools.
- Able to refine tools and frameworks over time by leveraging lessons learned, feedback, and evidence-based best practices.
- Experience working effectively across HR, L&D, operations, IT, and project teams to integrate change initiatives
- Comfortable leveraging digital tools (e.g., Microsoft Power BI, Excel, or similar platforms) for data analysis and reporting.
- Strong facilitation and interpersonal skills to manage complex conversations and support a culture of trust and inclusion.
