Hybrid Account Manager - OEM Accounts at Freudenberg Group

Working at Freudenberg: We will wow your world!

Responsibilities:

Essential Duties and Responsibilities:

• Responsible for management of all commercial activities with assigned account area including identification and contact of new customers, new business identification, maintaining current business, proactive issue resolution, strategic multi-step thinking, pricing actions with logic, improving service levels, and maximizing customer satisfaction.

Excellent People Skills

• Be capable of building meaningful working relationships with people of all personality types and backgrounds, both internally and externally. Strong conflict resolution skills and high emotional intelligence are essential.

Entrepreneurialism/Ownership

• Take ownership of the entire customer relationship with little supervision and achieve the desired end results. Raise issues quickly to secure additional support when needed but accept responsibility if a target is missed.

Technical Ability

• Possess both curiosity and ability to quickly understand, and succinctly communicate, technical information about products and customer applications. Creativity and problem-solving ability are essential.

Perseverance

• Persevere through setbacks and difficult situations to achieve your goals, sometimes having to lead or assist other departments in completing their core responsibilities if team success depends on it.

Integrity & Team Mentality

• Maintain a high standard of integrity in all company-related activities, regardless of the personal or company gains that could be realized by choosing an easier path. Be resolute in encouraging all associates/departments to act as one cooperative team with a common goal.

Negotiation & Value Selling

• Understand, or be willing to quickly learn, and apply fundamental negotiation and value selling techniques. Ask open questions, recognizing and resisting buyer tactics, and pushing to maximize price/profitability. A ‘hunter’ personality type with a strong competitive urge to win will excel in this role.

Organizational & Project Management Skills

• Can manage multiple projects and priorities at once while maintaining attention to detail and not letting anything important fall through the cracks. Recognize and allocate time to key priorities, balancing what is most important with what is most urgent.

IT & Mathematical Ability

• Be proficient in using multiple different software applications with speed and accuracy, particularly MS Excel, PowerPoint and Customer Relationship Management (CRM). Be comfortable creating complex spreadsheets to analyze situations such as multiple pricing scenarios as they relate to future sales, profits and capital payback.

Strategic Thinking

• Be capable of generating (with assistance) 5-year strategic plans for key customers, the result of which is a list of clear, feasible actions with defined timing. Identify future internal and external pitfalls in projects and customer relationships long before they occur.

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Qualifications:

• B.S. or B.A degree in Business Management, Engineering (Mechanical, Aeronautical, Manufacturing or equivalent)
• Aggressive self-starter with strong organizational skills and attention to details requiring minimal supervision
• 3-5 years automotive Account Management experience
• Strong interpersonal skills and “hunter” mentality
• Ability to travel to FNST production sites and customers as required
• Strong verbal and written communication skills
• Strong analytical problem-solving skills
• Ability to multi-task
• High emotional intelligence
• Hands-on mechanical aptitude
• Project management experience a plus
• Engineering experience with automotive seals, polymers, and/or electric vehicle systems are a significant plus.

Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.
Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities. 

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.