Hybrid Service Scheduling Coordinator (Solar) at Freedom Forever
Freedom Forever · Barceloneta, United States Of America · Hybrid
- Professional
- Office in Barceloneta
- Medical, Dental & Vision Insurance Packages
- 401K
- Medical Reimbursement Accounts (HSA & FSA)
- Employee Assistance Program
- Employee Discounts
- $50k Life Insurance covered 100% by Freedom Forever
- Paid Time-Off
- Opportunities for professional development and advancement
- Supportive and collaborative work environment
***Residential Solar***
- Manage & track project deliverables and timelines as well as communicate with customers to keep them fully informed
- Works with leaders and the Service Team through calls, email and meetings to ensure calendars are up to date
- Monitor and action the backlog for their assigned region on a daily basis
- Assist with escalated customers in working with other departments to find resolution to concerns
- Resolve customer complaints or concerns by addressing concerns and working with other teams to find resolution
- Coordinate with many departments daily
- Perform other duties as assigned
- High School Graduate or GED
- Previous solar experience preferred but not required
- 2+ years of administrative or customer support experience preferably from relatable industry
- Bilingual- English & Spanish
- Must be proficient at multitasking and problem solving
- Excellent organizational skills required
- Excellent telephone skills required
- Proficiency in Outlook and One Note required; Preferred ability in PowerBI
- Excellent written and verbal communication skills required
- Excellent customer service skills required
- Discretion and confidentiality
- Regularly spend long hours sitting and using office equipment and computers
- Regularly move from sitting to standing positions effortlessly
- Regularly spend long hours in intense concentration reviewing and entering information into a computer
- Regularly use hands and fingers to handle, control or feel objects
- Regularly see details of objects that are less than a few feet away
- Regularly speak clearly so listeners can understand
- Regularly understand the speech of another person
- Frequently work on projects that require deadlines
- Frequently bend to file and maintain files
- Occasionally lift 5-10 pounds