Hybrid Library Associate - TTU - Nighttime Desk at Texas Tech University Libraries
Texas Tech University Libraries · Lubbock, United States Of America · Hybrid
- Junior
- Office in Lubbock
Position Description
This paraprofessional position holds responsibilities that may involve supervision of a work unit and/or the undertaking of specialized work requiring a high level of expertise, such as cataloging or processing of manuscript collections. Independent judgment and a comprehensive knowledge of tasks are used to accomplish the mission of the unit. Work is performed under general supervision within established policies with latitude for independent judgment. Evaluation is based upon a review of completed work and overall results obtained.
Travel Required
None
Major/Essential Functions
- Works in service areas providing exceptional customer service. Answers incoming phone calls and triages where appropriate. Maintains inventory of reserve items. Collects and enters statistical information of transactions outside of ALMA
- Assists patrons with the reservation of Group Study Rooms. Issues TexShare cards, community eRaider accounts, community borrowers’ cards, and guest WiFi to customers
- Serves as an escalation point to the Access Services Leadership Team for customer service questions. Refers customers to the relevant Libraries faculty and staff.
- Serves as an escalation point for safety and security concerns, including processing Lost & Found, performing security rounds, and opening/closing the building as needed. Notifies and follows up with the supervisor about safety and security concerns.
- Submits End of Shift, End of Day, and Incident Reports as needed; Submits Access Services Work Orders
- Provides supplemental training for Student Assistants after initial training by SA Supervisor; Monitors student assistants' day-to-day activities, including monitoring student assistant schedule, and notifies SA Supervisor of issues or successes.
- Completes assigned projects within stacks management at the main library and remote storage facilities.
- Participates in writing and updating Access Services procedures and documentation.
- Effective Interpersonal and problem-solving skills.
- Strong written and verbal communication skills.
- Flexibility in work assignments.
- Strong attention to detail and accuracy.
- Strong keyboard skills.
- Exceptional customer service skills.
- Demonstrated ability to work independently and with a diverse team.
- Demonstrated ability to think independently.
Grant Funded?
No
Minimum Hire Rate
17.77
Pay Basis
Hourly
Schedule Details
Mon-Wed, 5:30pm - 2:30am & Sat-Sun, 9:30am - 6:30pm
Work Location
Lubbock
Preferred Qualifications
- Previous library experience.
- Knowledge of Integrated Library Systems.
- Ability to effectively manage time.
- Previous experience dealing with difficult customers.
Department
Library
Required Attachments
Cover Letter, Professional/Personal References, Resume / CV
Job Type
Full Time
Job Group
Library Staff
Shift
Night
Required Qualifications
Bachelors' degree in related field and one year related experience; knowledge and competencies of Microsoft Office. Relevant specialized work experience may substitute for education on a year for year basis. Additional job related education may substitute for required experience on a year for year basis. Ability to learn and work with computer applications unique to libraries or archives.
Does this position work in a research laboratory?
No
About the Department and/or College
Texas Tech University Libraries serve as a vital partner with students and faculty in their learning endeavors. The University Libraries' system comprises: (1) University Library, (2) Southwest Collection/Special Collections Library,(3) Architecture Library, and (4) Peters Family Legacy Library within the Student Enrichment Center. The University Library is a patent and trademark depository and is one of two regional depositories for U.S. government documents in Texas. The central focus of the Texas Tech University Libraries is to make available 3.72 million physical volumes, electronic resources, special collections and archives, and to offer services to students and faculty that enable academic and research success.
Safety Information
Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
About the University
Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.
About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.
