Hybrid Building Supervisor at Ann Arbor District Library

Description

Job Title: Building Supervisor

Department: Facilities

Supervisor: Circulation Manager

Hiring Range: $57,690 - $66,803/yr

Union Position: No

Benefits: Yes

Hours: FTE 1.0

Opening: August 19, 2025

Closing: at 8 pm on September 2, 2025

Applying: Please do not apply directly through Indeed.com. Instead, visit aadl.org/aboutus/employment to submit an application and optional cover letter/resume.

Position Summary 

Under the direction of the Circulation Manager, the Building Supervisor oversees daily operations and adherence to excellent public service standards. This role is responsible for overseeing staff performance, responding effectively to patron concerns, and monitoring building safety and cleanliness. The Building Supervisor works with management, multiple internal departments and frontline staff to address issues proactively. Building Supervisors must demonstrate an understanding of exceptional customer service, strong coordination skills and serve as the in-person point of contact for building users, patrons and staff. 

This is an in-person position that includes working one weekly on-site evening shift and participating in a weekend on-site supervisor rotation schedule.

Essential Duties and Responsibilities include the following; other duties may be assigned:

• Supervises a full range of customer service for patrons and staff including responding to routine and moderately complex patron concerns regarding library policies and procedures.
• Maintains responsibility for ensuring the safety and security of all occupants and visitors within the public building.
• Holds supervisory responsibility for full-time and part-time Bookshelver/Processors (Book/Pros).
• Interviews, hires, trains, and schedules Book/Pro employees.
• Appraises job performance and addresses concerns with Book/Pro staff.
• Provides on-site Supervisory responsibility for Desk Clerks, Library Technicians, and Public Library Associates.
• Contributes to performance evaluations for Desk Clerks, Library Technicians, and Public Library Associates who have worked on site.
• Plans, assigns, and directs work ensuring equitable work distribution within job categories.
• Approves time records and authorizes overtime and leave requests for Book/Pros within departmental budgets.
• Provides oversight of the day-to-day operations of the building and grounds and reports needs for maintenance, repair, and service.
• Writes procedures as assigned for areas of responsibility.
• Assists with the coordination and implementation of work methods.
• Provides oversight of circulation functions for Michigan eLibrary services and Inter-Library Loan.
• Oversees the identification and resolution of damaged, missing, and billed materials.
• Oversees sales and fee collections including cash balancing and bank deposits.
• Ensures the accurate and timely completion of search lists and inventory tasks.
• Helps monitor and assists with meeting room and program set ups.
• Participates on library teams for special projects as assigned.
• May perform tasks assigned to subordinate staff as needed.
• Monitor and order supplies.
• Maintains a prompt and reliable attendance record. 

Requirements

Minimum Qualifications include:

• Bachelor’s degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Two years successful experience in a supervisory position.
• Experience in customer service.
• Experience interviewing and hiring staff.
• Experience training staff.
• Ability to exercise discretion, make reasonable and sound judgments, and maintain confidentiality.
• Strong commitment to public service.
• Excellent verbal and written communications skills.
• Ability to work effectively as a member of a team and readily adapt to workplace changes.
• Excellent public service attitude: friendly, energetic, and flexible.
• Ability to work effectively as a member of a team and readily adapt to workplace changes.
• Excellent public service attitude: friendly, energetic, and flexible.
• Ability to manage multiple projects efficiently, set priorities, meet deadlines, and work under pressure.
• Interpersonal and judgment skills necessary to work effectively with Library patrons, staff, and visitors.
• Strong computer skills including knowledge of Microsoft Office software.
• Ability to lift up to 40 pounds.
• Ability to push/pull fully loaded carts and large items from the tools collection.

Preferred Qualifications include:

• Experience working in a public library with some knowledge of standard public library functions and procedures.
• Experience in using library circulation systems.
• Experience in scheduling service desks.

This is a non-union, at-will position.

The above is intended to describe the major responsibilities and requirements for this position.

It is not to be construed as an exhaustive statement of all duties, responsibilities or requirements.

The Ann Arbor District Library is an EEO Employer.

The Ann Arbor District Library reserves the right to change, amend, add, delete and otherwise assign any and all duties, responsibilities, and position titles as it deems necessary to meet the needs of its business.