
Hybrid Front Office Receptionist at Symetria Recovery
Symetria Recovery · Frisco, United States Of America · Hybrid
- Junior
- Office in Frisco
Who We Are:
Symetria Recovery is the #1 outpatient rehab in Illinois and Texas. It started with three simple, yet game-changing core beliefs: Addiction is a disease; co-occurring mental health conditions should be addressed, and patients deserve respect, not judgement. Symetria Recovery provides comprehensive substance abuse treatment with a focus on Medication-Assisted Treatment (MAT) in a welcoming outpatient setting. Unlimited clinical services are available to our patients under our bundled-service delivery model. Key services delivered through our Opioid Treatment Program (OTP) licensure include MAT, medically monitored psychiatric care, individual therapy, group therapy (IOP), 6-day-per-week nursing care, and ongoing aftercare. Most of our patients being provided medication receive Buprenorphine products, but they can also receive Methadone, and any other FDA-approved medication for addiction.
What You Will Do:
- Greets patients and visitors in person and by telephone; answers and appropriately refers inquiries.
- Enhances patient satisfaction, provider efficiency, and treatment room utilization by scheduling appointments in person or over the phone.
- Maintains timely patient flow by notifying providers of arrivals, monitoring service delivery against schedules, and reminding providers of delays.
- Provides comfort to patients by anticipating needs, addressing questions, and maintaining a welcoming reception area.
- Ensures accessibility of treatment information by accurately filing and retrieving patient records.
- Maintains patient accounts by collecting, recording, and updating personal and financial information at each visit.
- Supports revenue cycle by recording and updating financial data, processing charges, collecting payments, managing credit, and filing/expediting third-party claims.
- Oversees office supplies and equipment by monitoring inventory, anticipating needs, placing and expediting orders, and verifying receipt of goods and services.
- Completes census reports and assists with urine screen collection and documentation.
- Assists patients in distress in accordance with established office policies and procedures.
- Protects patient rights by safeguarding the confidentiality of personal, medical, and financial information.
- Supports clinic operations by adhering to policies and procedures and reporting process improvement needs.
- Performs other duties as assigned.
Who You Are:
- Strong verbal and written communication skills.
- Proficient in Microsoft Office Suite.
- General knowledge of computer systems, printing, scanning, faxing, and other office technology.
- Experience with Electronic Medical Records (EMR) systems preferred; Kipu experience strongly desired.
- Prior medical office experience preferred.
- Knowledge of insurance benefits, HIPAA, CFR42, scheduling, and related regulations/procedures.
- Must be able to work assigned hours: Monday–Friday, 6:00 AM–2:00 PM, with occasional Saturdays from 7:00 AM–9:00 AM.
Benefits Available to You:
- Medical, dental, and vision insurance for you and your family
- 401(k) with company match
- Life insurance
- Pet insurance
- CEU reimbursement and paid time for continuing education
- Licensure fee reimbursement
- Paid vacation and sick time
- Closed and paid major holidays
Compensation for this position is based on market analysis and will be determined by additional factors such as location/state, skills, years of experience, relevant credentials, and education. The posted compensation range for this role is $15.50-$20.50 per hour. We are committed to offering a competitive compensation and benefits package that reflects all the factors previously outlined in conjunction with current market trends.
Come join a team that believes in and has a passion for providing personalized care to each individual that is a part of Symetria Recovery!
Apply Now