Hybrid Client Scheduling Coordinator at Chubb
Chubb · Whitehouse Station, United States Of America · Hybrid
- Office in Whitehouse Station
As the point of contact between Chubb and the customer throughout the home assessment scheduling process, this position requires a great deal of relationship building to create strong partnerships with internal and external business partners. The Client Scheduling Coordinator is accountable for managing the home assessment scheduling process in an assigned territory and for meeting monthly/yearly production and timeliness goals. To meet these expectations, the Client Scheduling Coordinator must be results driven, able to multi-task, work independently and diligent in making a high volume of outbound contacts daily (calls/emails) to secure appointments.
The Client Scheduling Coordinator is also responsible for managing the appointment setting process in their territory to accommodate the needs of both our customers and business partners. The Client Scheduling Coordinator is responsible for functioning as a subject matter expert on the geography of their assigned territory and will work to ensure that appointments are scheduled logically and efficiently. The Client Scheduling Coordinator will be expected to become proficient in Outlook, RiskID, mapping technology, underwriting systems, Sharepoint, MS Teams, and the Chubb Village.
This position requires a high level of confidentiality and discretion regarding the services provided to our customers. Minimal travel for meetings may be required.
Qualifications
Superior customer service skills
Excellent written and verbal communication
The ability to maintain an exceptional phone presence when dealing with complex or difficult situations
Excellent time management and organizational skills
Proactive decision maker
Detail oriented
Ability to set priorities and manage multiple tasks
Proven record of being a team player with the ability to independently resolve problems
Strong negotiation skills with the ability to speak with customers and senior level business partners
Strong business acumen
Forward thinking self-starter
Strong analytical skills and ability to complete tasks with efficiency and accuracy
Strong leadership skills
Dependable with a proven track record
Accepts accountability and practices good judgment
Excellent phone skills for an outbound call environment
Personal lines knowledge a plus
The pay range for the role is $ 35,100 to $59,700. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
