Hybrid Personal Banker/Teller Dixon at MARIES COUNTY BANK

Description

General Statement of Duties:  This position assists customers with all aspects of opening and maintaining personal and commercial accounts as well as, provides other customer services as needed.  Personal Bankers greet customers as they enter the bank, direct customers to the proper departments, and assist with the distribution of incoming phone calls as needed.  As a Teller, this position is responsible for handling large amounts of currency and accurately balancing the teller drawer daily.  Upholding customer confidentiality is a must.

Working Hours will between the hours of 8am and 5pm Monday through Friday and every sixth Saturday from 7:45am-11:15am.

Essential Job Functions:

• Opens all types of new accounts: personal and commercial checking, savings, CD’s, IRA’s, Money Markets, Debit Cards, etc.
• Maintains proper documentation and follow-up correspondence for newly opened accounts.
• Orders business and personal checks and deposit slips.
• Closes accounts for customers as needed.
• Assists customers with safe deposit box needs.
• Accurately handles all transactions assigned to the teller window.
• Receives and processes deposits/withdrawals to checking and savings accounts.
• Cashes checks and makes change for customers.
• Issues money orders and cashier’s checks.
• Assists customer cashing in savings bonds.
• Opens, processes, and sends receipts for night drop deposits in accordance with logging procedures.
• Assists with adding cash and balancing the ATM machines.
• Maintains adherence to security procedures and assigned cash drawer limits.
• Receives and processes loan payments.
• Answers the main phone line and directs calls to other departments as needed.
• Processes on-line banking and bill pay requests.
• Assist customers with fraud.
• Prepares the main lobby according to opening and closing procedures.
• Collects and distributes mail..
• Performs postage machine maintenance as needed.
• Follows bank policies and procedures, including state and federal regulations at all times.
• Assists with the filing and record keeping of departmental information.
• Maintains departmental appearance, both personal and general.
• Assists in other areas of the bank as needed.
• Actively cross-sells bank services to customers.
• Serves customers in a cordial and professional manner to ensure customer satisfaction with service provided by the bank.
• Takes advantage of opportunities to promote the Bank when involved in voluntary community activities and civic organizations to cross sell the Bank’s products and services.
• Completes other duties as assigned.

Qualifications

Job Requirements:

• High school diploma or equivalent.
• One year prior cash handling/teller experience preferred.
• One year prior experience in a financial environment preferred.
• Basic knowledge of the bank’s products and services preferred.
• Prior experience in a customer service environment preferred.
• Experience with calculators, standard office equipment, and PC software such as Excel, Word, and Outlook preferred.
• Prior experience working within a team environment preferred.
• Demonstrated aptitude for accuracy with numbers.
• Strong decision making skills.
• Ability to plan, prioritize, meets deadlines, manage multiple tasks, and work under pressure.
• Excellent oral and written communication skills.
• Ability to maintain a pleasant attitude throughout the entire work day.
• Demonstrated aptitude for learning new policies and procedures.
• Ability to concentrate on complex projects.
• Excellent human relations/customer service skills to effectively interact with customers and co-workers.
• Ability to pay attention to detail.
• Self-motivated and results oriented.