Hybrid Customer Service Coordinator at Greenwood Associates, Inc.

Description

Reporting to the Customer Service Manager, the Customer Service Coordinator is responsible for reviewing, interpreting, and entering customer orders and related functions, including maintaining associated documentation and records, while collaborating with other team members to provide outstanding customer service. A full-time, at-will, non-exempt hourly position.

Candidate must live with one-hour of Niles, Illinois.

Key Responsibilities:

• Process incoming orders, change requests, or cancellations with attention to detail as proficient user of ERP order entry system
• Field a high volume of customer calls and emails in a prompt, accurate, and professional manner
• Review and verify order documents and data for completeness, accuracy, and compliance with company standards, guidelines, and procedures
• Follow up with customers by phone or email about order changes or information such as price updates, shipping delays, or credit holds
• Collaborate with Accounts Receivable team to to facilitate timely issuance of customer invoices and collection of open invoices
• Coordinate with internal and external logistics and warehouse personnel to arrange release and shipment of orders
• Assist with maintaining customer records by updating account information
• Provide backup, as needed, to other team members in their absence or in periods of overflow
• Willing to work overtime as workload dictates with management approval
• Assist in special projects and/or additional duties as assigned

Qualifications and Core Competencies:

• High school degree or equivalent
• Customer service orientation, professionalism, and excellent interpersonal skills
• Strong computer skills, knowledge of Microsoft Office software, and ability to quickly learn new processes, procedures, and business systems
• Energetic, positive, and motivated; displaying initiative, accountability, desire to learn, and ability to multitask in a fast-paced, team-oriented environment
• Excellent written and verbal communication skills
• Strong organization, attention to detail, time management, basic math and problem-solving skills
• Ability to understand food safety principles and other basic food science concepts
• 1-2 years of experience in an order entry, customer service, or inside sales role preferred

Requirements

Physical Requirements:

Continuously requires sitting and using computer keyboard with ability to focus on detailed information for extended periods of time. Requires repetitive reviewing of data and other information and nearly mistake free work performance. Consistently requires seeing, hearing, talking, and fine dexterity.

Responsibilities are not limited to those above and will include tasks and functions not described. This document is not intended and shall not be construed as creating an employment contract, and the Company may revise job descriptions or titles at any time.