Hybrid Court Operations Specialist B at City of Eugene, OR

About the Department

(Picture of City of Eugene)

The Court Operations Specialist “B” performs a variety of highly complex clerical and administrative support duties for municipal court operations. This position functions as a court operations generalist and relieves the supervisor of administrative details. This role involves handling the more complex aspects of court processing, including day-to-day problem solving. Employees in this classification perform the most complex and high-level duties, including taking on leadership responsibilities over Court Operations Specialist A staff. Employees at this level are required to be fully trained in all procedures related to the assigned area of responsibility.

Application Deadline: Wednesday, August 28, 2025, at 5 p.m. P.T. 
 Accepting Online Applications Only

Information on How to Apply 

Classification: Court Operations Specialist B

Salary: $25.13 - $31.31 hourly / $52,270.40 - $65,124.80 Annually

The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. This process is consistent with the Oregon Equal Pay Act (OEPA).  

Department, Division: Central Services, Municipal Court.

Union Representation: American Federation of State, County and Municipal Employees (AFSCME)

Work Location: Eugene Municipal Court, 1102 Lincoln St, Eugene OR 97401

Schedule: Monday - Friday, 7:30 a.m. – 4:30p.m. with the flexibility per business need.

Benefits: The City of Eugene offers robust and competitive benefits. For more information, select the Benefits Tab, or view benefits summaries as well as see information about all employee benefits. 

Bilingual Pay Benefit: This position qualifies for up to an additional 5% of base salary for bilingual pay. Please see “Supplemental Information” at the end of the posting for more information.

Living & Working in Eugene: Information about living in Eugene, how the City of Eugene operates, and more can be found on our website.

Position Duties

• Persons in this classification may be assigned job duties and responsibilities similar to the characteristics or duties listed below:
• Provide oversight and coordination of the activities of Court Operations Specialist A’s (COSA), to ensure the efficient operation of court proceedings and administrative functions; manage case flow and ensure compliance with court policies and procedures; assist staff with problem resolution and policy interpretation within the scope of their authority, or refer staff to appropriate resources; coordinate and provide coverage for front line and supervisory staff as needed.
• Liaise with judges, attorneys, law enforcement, court staff, and other stakeholders to facilitate court operations; coordinate court proceedings with court staff, court partners, outside agencies, and the public, including support for virtual court proceedings. Provide legal notification to defendants of court dates, hearings, and other court activities.
• Research, interpret, understand, apply, and explain court documents, policies and procedures, City Code and Oregon  Statutes.
• Participate in planning and organizing activities in the program area and court administration; assist in development, review, and implementation of court policies and procedures.
• Prepare and process a variety of court documents, including complex motions and orders such as pretrial release conditions, jail sentences and commitments, fitness to proceed findings, Oregon State Hospital transports, expungements, and community restoration for judges’ review and approval; research and draft specialized legal documents.
• Develop and maintain accurate and timely record-keeping systems and databases to ensure compliance with court records requirements and inclusion of all pertinent information.
• Respond to phone calls, emails, and in-person inquiries from the public and other agencies; coordinate and review incoming electronic and paper court filings from court partner agencies and the public.
• Assist defendants in resolving violations in person, via phone, and through online correspondence and submissions, using informed knowledge of court policies, procedures, and special programs.
• Organize and maintain misdemeanor and violation trial calendars for jury and non-jury trials as well as special set hearings; coordinate jurors by preparing mailings, processing petitions, and providing orientation information.
• Perform real-time data entry in the courtroom for special set matters to ensure that information is accurately recorded during court proceedings.
• Determine the appropriate action for appeals and prepare appeals for filing.
• Review and activate warrants according to established court policy.
• Coordinate with jail staff to monitor jail capacity and ensure compliance with statutory requirements; coordinate with local jails and community partners on court-ordered programs and compliance.
• Compile and distribute the daily court calendar to internal and external partners and assist with updating the docket and judicial calendar as needed.

• Assist with new hire onboarding, including providing overviews of policies, procedures, and safety-related items; assist the supervisor with auditing the work product of COSA staff and provide feedback for performance evaluations; create training plans, including those related to the biannual all staff training.
• Actively engage in the safety committee and report safety concerns; follow lockdown protocols for unsafe situations or threats to staff and community members; assist with de-escalation for community members in crisis; observe court operations and document situations which may involve potential liability.
• Foster a collaborative work environment and promote teamwork among staff.
• Actively support and respect diversity in the workplace.
• Perform other related duties as assigned.

To view detailed information on the duties, knowledge, and abilities that may be expected for this position, please see the classification: Court Operations Specialist B

Minimum Qualifications

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able   every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferable skills from a variety of sources and experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.

Minimum Qualifications 

Experience

Four (4) years administrative or clerk experience, preferably in a court/legal setting, social work/social services, and/or banking experience. Some lead worker experience, preferably in a court/legal setting, preferred.

Education

High School diploma, G.E.D., or equivalent. Two years of college course work in legal and/or accounting/collection areas is preferred.

Background 

Must pass a criminal background check.

Licenses and Certifications

Ability to acquire and maintain Criminal Justice Information Services (CJIS) and Law Enforcement Data System (LEDS)certification within 90 days of hire.

The ideal candidate will have the following knowledge, skills, and abilities 

Knowledge

• Familiarity with court documents, policies, procedures, legal terminology, statutes, regulations and payment processing systems.
• Moderate understanding of the criminal justice system and its principles.
• Knowledge of judicial administrative support functions.
• Understanding of internal program procedures, policies, terminology and related regulations to the court system.
• Proficient with standard office equipment, including computers, mobile devices and Microsoft Office suite.
• Experience with managing confidential and sensitive information, while adhering to established procedures for maintaining privacy and security.
• Experience with case management software and electronic filing systems used in court operations.

Skills and Abilities

• Exercising sound judgment to solve problems in stressful situations, ensuring effective decision-making under pressure.
• Self-directed work, including independent decision making, problem solving, time management, organizational skills, and the ability to prioritize tasks effectively.
• Establishing and maintaining complex paper and electronic filing and record-keeping systems, as well as compiling information for reports.
• Operating standard office equipment such as computers, laptops, multiple monitors, scanners, multi-function devices,10-key calculators, and troubleshooting technology.
• Working quickly, accurately and thoroughly with close attention to detail, even in an environment with frequent interruptions and changing priorities.
• Researching and applying information from City and regional databases as applicable to court operations.
• Maintaining confidentiality, including sensitive financial, medical, and personally identifying information, while meeting Criminal Justice Information Systems (CJIS) security requirements.
• Proficient use of relevant computer software, including court case management and electronic filing systems.
• Understanding, applying, and explaining City and Court policies and procedures.
• Researching, interpreting, and making decisions based on Federal, State and City laws and regulations as well as established policies and processes understanding their potential impact.
• Providing oversight and training to coworkers and volunteers; developing versatile skills and providing support across multiple court functions.
• Demonstrated ability to work within time constraints and deadlines associated with legal processes and court scheduling.
• Tactfully dealing with the public and responding effectively in potentially confrontational situations by applying de-escalation principles and practices.
• Work effectively with co-workers, city employees, public agencies, and the public.
• Emotional intelligence and ability to adapt to stressful situations while maintaining composure.
• Professional oral and written communication skills in English, including basic math proficiency.
• Effectively communicating with members of marginalized communities using culturally appropriate tools and strategies.

Other Qualifications

Working Conditions

• This level has a work environment with varying levels of risk mitigation measures. Possible exposure to personal and health risks, hazards or obstacles. Job conditions are usually comfortable, with only seldom issues of temperature change, or incident of noise.
• Frequent challenging and complex interactions with hostile and aggressive court patrons due to trauma, housing status, mental illness and/or substance abuse, these interactions may take place in-person, on the phone, and/or via email.
• The work schedule is stable and often does not fluctuate, but has the occasional need for overtime or after hours work.
• Requires minimal physical effort such as extended periods of standing may be required. Must be able to occasionally lift, move or carry objects up to 25 pounds, light lifting, carrying or movement, etc.
• Work includes a variety of daily use of computers and office equipment.

Bilingual Pay Benefit 

Per the AFSCME contract, the City shall pay an employee an additional 5% for a required intermediate or advanced level competency. To qualify for bilingual pay, the employee must have demonstrated fluency in the required language and successfully pass a fluency examination administered by the City's Employee Resource Center division.

What to Expect from our Selection Process 

Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written

or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations.

PLEASE NOTE: Once the posting closes, the process can take 4-6 weeks to complete.

Diversity, Equity, and Inclusion  

The City of Eugene is committed to a respectful work environment. We value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply. 

The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061. 

In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States. NOTE: The City of Eugene does not participate in the E-Verify program; therefore, candidates requiring E-Verify for employment authorization will not be eligible for employment with the City.