Hybrid Program Coordinator, Council for the Homeless at Vancouver Housing Authority

Description

Are you passionate about helping individuals and families move from homelessness to housing stability? The Council for the Homeless (CFTH) is seeking a compassionate, detail-oriented Program Coordinator to welcome visitors, answer housing inquiries, and connect people to vital resources through our Housing Solutions Center (HSC)-our community’s one-stop access point for over 40 housing assistance programs.

Your skills and experience will support our mission as you:

• Greet and assist visitors and callers with professionalism and empathy.
• Conduct housing assessments in-person and over the phone. 
• Answer and support the Housing Hotline.
• Coordinate lobby operations, appointments, and office needs.
• Provide de-escalation and crisis intervention when needed.
• Support program staff, interns, and volunteers with training and resources.

Pay and Benefits

• A new employee in this position will be paid $26.24 per hour. In compliance with the Equal Pay & Opportunities Act, the full salary range for this position is $26.24 - $31.49 per hour.
• Full-time, non-exempt, in-office/person position working 40 hours per week, Monday - Friday. May be required to work a few hours on weekends and holidays when needed.
• 100% employer-paid medical, dental, vision, life insurance, short-term and long-term disability insurance for the employee only.
• Benefits package also includes 9.03% paid into WA PERS by employer, 12 company paid holidays, and generous paid time off and separate sick time accrual.
• Meaningful work that addresses affordable housing and homelessness in our community.

Requirements

• At least 2 years' experience in an office assistant role, including multiple focus points and frequent interruptions.
• At least 4 years' experience working directly with people who are low-income and/or homeless.
• Experience working with and/or supervising volunteers or interns.  
• Experience working with diverse populations, including those who are symptomatic in their mental health and/or substance use.
• Experience with data entry, file management, Microsoft Office Suite and general office equipment.
• Strong cultural awareness and humility.
• Experience with de-escalation and crisis intervention on the phone or in-person.
• Ability to remain empathetic, kind, and nonjudgmental regardless of the situation.
• Must have valid driver’s license, access to a reliable vehicle, and have fewer than 3 moving violations in the last 3 years. 

Preferred Experience

• Self-identified lived experience with homelessness.
• Trainings/Certifications applicable to the position.
• Associate or bachelor’s degree in social work, human services or related field.
• Bi or Multi-lingual and/or Cultural.
• Identify as a member of a population(s) disproportionately affected by homelessness.
• Knowledge of Clark County resources and agencies is available to those experiencing homelessness. 

Candidates from Communities of Color, Veterans, seniors, people with disabilities, and those who identify as LGBTQ+ are highly encouraged to apply. 

A cover letter and resume are required when applying for this position. For more information on the Council for the Homeless please visit our website at www.councilforthehomeless.org. Please note, those candidates deemed to best match our requirements will be contacted for an interview. We do not discuss application status during the selection process. Applications will be reviewed as they come in.

The VHA provides equal employment opportunities to all employees and applications for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as covered veteran in accordance with federal, state, and local laws.