Hybrid Retail Service Representative (Scheduling)-Livonia at Renewal by Andersen

Renewal by Andersen is looking to add a Scheduling Retail Service Representative (RSR) I to our team in our Livonia office.  The Retail Service Representative will focus on providing customer service for delivery partners and customers. This is a customer service role that will allow you to have direct customer interaction via email and telephone. RESPONSIBILITIES:• Responds to homeowner install requests/inquiries.• Customer facing; direct interaction w/homeowner.• Schedules install with homeowner. • Performs other data entry and administrative tasks related to sales and service at Renewal by Andersen retail locations.• Answers phone calls, determines nature of business, and directs individuals to appropriate resource.• Sorts, alphabetizes and files correspondence, forms, records, reports and other materials according to filing systems.• Searches records and files for specific data.• Post entries in books of account, ledgers or other record keeping logs.• Performs routine typing or word processing of materials, including lists, envelopes and form letters.• Coordinates mailing, copying and other administrative projects.• Maintains stock levels of supplies & brochures.• Works under regular supervision, following instructions and procedures that are well defined, but may require the exercise of some judgment in application• Serve as a department project team member and may perform routine special orders/requests.• Maintains a general knowledge of RbA products/services, customers and delivery partners, technical and business tools, and department functions/KPIs.QUALIFICATIONS:• High School diploma or equivalent.• Minimum of 1 - 3 years customer service experience.• Basic word processing and spreadsheet skills.• Ability to develop and establish good interpersonal relationships.• Demonstrates ability to work and contribute to a team environment.• Good phone etiquette and verbal/writing skills.• Customer orientation.• Flexibility & positive outlook.• Listening skills.• Detail orientation.Salary Information: Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $17.65-$25.65 plus incentives. Apply Now