Hybrid Administrator, Yardi Systems - Affordable at Conifer Realty

Description

General Description

The Affordable Administrator, Yardi Systems is responsible for the configuration, support, and optimization of the Yardi Voyager platform. This role ensure that the business processes are streamlined, compliant, and efficient, while serving as the internal expert for Yardi Modules included but not limited to Voyager, Affordable Housing (50059, LIHTC, HOME, RD, 50058), Affordable Rent Café, Maintenance IQ, and more. Within the responsibilities of this role, a specialized expertise in compliance and program-specific requirements to ensure the system supports accurate reporting and adheres to agency mandates.

Affordable System Administration:

+ Serve as the subject matter expert and system administrator for Yardi’s Affordable Housing tools and modules.

+ Configure and maintain affordable-specific elements, including income/rent limits, unit eligibility restrictions, and compliance    rules.

+ Ensure timely implementation of new affordable housing regulations and Yardi software releases.

+ Troubleshoot program-specific validation errors and escalate unresolved compliance issues when necessary.

+ Lead or support implementation of new affordable-related products or enhancements.

+ Conduct regular audits to ensure data accuracy, system performance, and regulatory alignment.

+ Maintain affordable compliance rules in Yardi to ensure accurate certification processing and reporting.

+ Monitor and support the implementation of compliance updates across all relevant properties and programs.

System Set up and Configuration:

+ Oversee system setup, configurations, and updates as related to affordable housing compliance, property

management, and accounting functions.

+ Customize system workflows to align with affordable program requirements and operational needs.

+ Coordinate system updates and module version control with the Manager, Yardi Systems.

User Access & Support:

+ Manage user access, security roles, and permissions in accordance with compliance and company policy.

+ Provide Tier 2 support for site-level users and serve as a cross-departmental escalation point for affordable Yardi

issues.

+ Train new users on Yardi functionality, with a focus on affordable housing workflows and data entry standards.

System Optimization & Documentation

+ Identify opportunities for improved system utilization, automation, and compliance efficiency.

+ Collaborate with the Manager, Yardi Systems to roll out operational and compliance system improvements.

+ Support annual business process reviews with department stakeholders to maintain system alignment.

+ Assist in documenting procedures, creating solution guides, and updating Standard Operating Procedures (SOPs).

Project & Implementation Support

+ Assist in the planning, testing, and deployment of system upgrades and affordable module enhancements.

+ Participate in cross-functional Yardi-related projects and contribute affordable housing expertise.

Success Metrics

+ Affordable module setup accuracy (rent/income limits, validations logic, etc)

+ Regulatory updates implementation

+ Ticket resolution within SLA

+ Validation error resolution success rate

+ Data compliance audit support completed on time

EDUCATION

+ Work experience or education equivalent to an associate or bachelor’s degree.

+ Certifications and mid-high level affordable housing knowledge required.

+ Strong understanding of TRACS, MINC, and compliance file formats required

+ COS, BOS, TCS, STAR, COSA, C3P and higher

+ Mid-level or above accounting knowledge

+ SQL basic knowledge

Requirements

+ Experience supporting, managing and optimizing end-user environments.

+ Yardi Voyager deployment, administration and troubleshooting experience preferred or willing to train.

+ Strong Excel, skills; proficient on Word and Outlook.

+ Skilled on data entry for system input with excellent proofreading skills.

+ Excellent listening and communication skills (written and oral).

+ Ability to work independently and effectively to support a team.

+ Detail-oriented and able to document effectively

+ Self-Sufficient and resourceful; strong problem-solving skills

+ Ability to learn a variety of business applications specific to our industry.

+ Excellent customer service skills to interact with all levels of employees and external customers.

+ Strong organizational and multi-tasking skills.

+ Excellent time management skills.

+ Flexible, adaptable to change projects quickly as needed.

+ Collaborative, friendly to handle issues as they arise.

+ Proactive; eager to learn and take on new responsibilities.

+ Resourceful; problem-solving skills.

+ Business Professionalism and excellent business judgment.

+ Able to effectively work on a team and work independently as needed.

+ Ability to work in a fast-paced environment with ability to meet deadlines.

+ Flexibility for fluctuating work schedule/extended work hours as needed/scheduled

+ Reliable transportation with a valid driver’s license and insurance.

+ Flexibility to travel for site visits, meetings, trainings, and events, including occasional overnight stays.

Physical Requirements

+ Light work that may require waling, stooping, crouching and lifting up to 30 lbs. on occasion.

+ May be sitting for extended periods of time.

Conifer Realty is a professional, service-oriented organization offering a competitive compensation package commensurate with experience, along with excellent benefits that include ongoing training and development, 13 holidays, 15 days paid time off, 401K with company match, medical, HSA, dependent care Flex account, dental, vision; company-paid life, short and long-term disability insurances; and a wellness program. 

The salary rage for this position is $75,000.00 - $85,000.00. The actual compensation may vary depending on a wide range of factors, including experience, skills, qualifications, certifications, location, etc. This range does not include additional forms of compensation such as bonuses. 

APPLY TODAY via our website link: http://www.careersatconifer. com complete our application process and attach your resume. You will hear directly from the hiring manager on next steps in the process. Thank you for your interest in joining the Conifer Team! 

Conifer Realty LLC is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.