
- Office in Stoke-on-Trent
The Role
- Manage the full client onboarding process including documentation, ID verification, and AML checks.
- Log new client details and create electronic and physical files using IRIS (task management software).
- Prepare and submit welcome and accounts packs for internal review and client distribution.
- Upload onboarding packs to the client portal and manage the return and completion process.
- Ensure accurate electronic and paper record-keeping in compliance with regulatory standards.
- Carry out ID and anti-money laundering checks, ensuring records are securely saved.
- Manage the reception area, welcoming clients and visitors professionally.
- Handle company correspondence including phone calls, emails, letters, and deliveries.
- Ensure all paperwork is scanned and digitally archived before physical storage.
The Person
Excellent attention to detail and a methodical approach to documentation and compliance.
Proficiency with Microsoft Office and familiarity with IRIS or similar task management software (preferred).
The ability to handle confidential information with discretion and integrity.