Hybrid EVS Manager at Western Missouri Medical Center
Western Missouri Medical Center · Warrensburg, United States Of America · Hybrid
- Junior
- Office in Warrensburg
Description
PURPOSE STATEMENT
The Housekeeping Manager is a working manager responsible for both supervising housekeeping staff and actively participating in the daily cleaning operations to ensure a safe, sanitary, and welcoming environment throughout the hospital. This position balances leadership responsibilities with hands-on cleaning, responding to urgent cleaning needs, filling in for absent staff, and ensuring compliance with hospital and healthcare regulatory standards.
ESSENTIAL FUNCTIONS
- Promotes a customer service mindset at all times with both internal and external customers.
- Responds to all requests from customers with a can do attitude. Follows up on requests with a sense of urgency.
- Views everything with a process improvement mindset.
- Implements established department procedures and programs that meet goals and ensures a clean and safe environment.
- Conduct quality improvement inspections within assigned areas of responsibility to ensure quality and satisfaction levels are meeting and/or exceeding expectations.
- Develop/coach department associates to ensure fullest potential is reached.
- Ensure work assignment, daily and weekly work schedules meet department and facility needs.
- Lead and promote departmental TQM/Customer Service Initiatives.
- Tour and meet with facility customers to ensure that customer needs and expectations are met at all times.
- Report all pertinent data to the Chief Financial Officer in a timely manner.
- Know all procedures necessary to meet all established agency requirements.
- Maintain a safe work environment for all internal and external customers.
- Knowledge of word processing, spreadsheets, and other assorted business software.
- Work in a team environment interacting with a variety of departments.
- Establish and maintain cooperative working relationship: treat other courteously and with respect.
- Respond to emergencies at both night time and on weekends as required.
- Handle varying workloads and meet changing deadlines as necessary.
- Participate in scheduled department meetings.
- Maintain the confidentiality and security of all data and information relating to facility medical staff and patients.
Requirements
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS
- High school diploma or equivalent required.
- Associate degree or certification in hospitality or healthcare management preferred.
- Must possess a minimum of 3-5 years of proven housekeeping experience with at least 2 years in a supervisory or management role, preferably in a healthcare setting.
- Strong knowledge of infection control practices, hospital cleaning protocols, and regulatory compliance.
- Knowledge of word processing, spreadsheets, and other assorted business software.
- Ability to accurately review and process data and attend to detail.
- Ability to establish priorities, work independently and to accomplish objectives without supervision.
- Ability to communicate effectively in both written and verbal formats.
- Ability to handle and resolve problems.
PHYSICAL/MENTAL REQUIREMENTS
- Must be able to sit and stand, intermittent 8 to 10 hours a day.
- Must be able to use standard office equipment, including the telephone and computer keyboard.
- Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines.
- Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing.
- Frequently stands, walks, sits and utilizes eye/hand coordination and color definition.
- Occasionally reaches above shoulder, regularly required to life and/or carry up to 40 lbs.
- Occasionally walks on uneven surfaces.