Hybrid EVS Manager en Western Missouri Medical Center

Description

PURPOSE STATEMENT

The Housekeeping Manager is a working manager responsible for both supervising housekeeping staff and actively participating in the daily cleaning operations to ensure a safe, sanitary, and welcoming environment throughout the hospital. This position balances leadership responsibilities with hands-on cleaning, responding to urgent cleaning needs, filling in for absent staff, and ensuring compliance with hospital and healthcare regulatory standards.

ESSENTIAL FUNCTIONS  

• Promotes a customer service mindset at all times with both internal and external customers. 
• Responds to all requests from customers with a can do attitude. Follows up on requests with a sense of urgency. 
• Views everything with a process improvement mindset. 
• Implements established department procedures and programs that meet goals and ensures a clean and safe environment. 
• Conduct quality improvement inspections within assigned areas of responsibility to ensure quality and satisfaction levels are meeting and/or exceeding expectations. 
• Develop/coach department associates to ensure fullest potential is reached. 
• Ensure work assignment, daily and weekly work schedules meet department and facility needs. 
• Lead and promote departmental TQM/Customer Service Initiatives. 
• Tour and meet with facility customers to ensure that customer needs and expectations are met at all times. 
• Report all pertinent data to the Chief Financial Officer in a timely manner. 
• Know all procedures necessary to meet all established agency requirements. 
• Maintain a safe work environment for all internal and external customers. 
• Knowledge of word processing, spreadsheets, and other assorted business software. 
• Work in a team environment interacting with a variety of departments. 
• Establish and maintain cooperative working relationship: treat other courteously and with respect. 
• Respond to emergencies at both night time and on weekends as required. 
• Handle varying workloads and meet changing deadlines as necessary. 
• Participate in scheduled department meetings. 
• Maintain the confidentiality and security of all data and information relating to facility medical staff and patients. 

Requirements

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS 

• High school diploma or equivalent required. 
• Associate degree or certification in hospitality or healthcare management preferred.  
• Must possess a minimum of 3-5 years of proven housekeeping experience with at least 2 years in a supervisory or management role, preferably in a healthcare setting. 
• Strong knowledge of infection control practices, hospital cleaning protocols, and regulatory compliance. 
• Knowledge of word processing, spreadsheets, and other assorted business software. 
• Ability to accurately review and process data and attend to detail. 
• Ability to establish priorities, work independently and to accomplish objectives without supervision. 
• Ability to communicate effectively in both written and verbal formats. 
• Ability to handle and resolve problems. 

PHYSICAL/MENTAL REQUIREMENTS 

• Must be able to sit and stand, intermittent 8 to 10 hours a day. 
• Must be able to use standard office equipment, including the telephone and computer keyboard. 
• Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines. 
• Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing. 
• Frequently stands, walks, sits and utilizes eye/hand coordination and color definition. 
• Occasionally reaches above shoulder, regularly required to life and/or carry up to 40 lbs. 
• Occasionally walks on uneven surfaces.