Hybrid Account Manager at OPTCONNECT MANAGEMENT, LLC

Description

OptConnect, based in the heart of Silicon Slopes—Kaysville, Utah, is a leading provider of managed wireless connectivity for mission-critical IoT applications. Our innovative hardware, smart remote monitoring, and carrier integration power over 1 million active lines across thousands of customers. With the strategic acquisitions of PWS, M2MDataGlobal, and Capestone, we’ve expanded our global footprint and technical expertise

Recognized on the Inc. 5000 list and honored as one of Utah Business Magazine’s Best Companies to Work For for multiple consecutive years, OptConnect is proud of our high-performance culture that blends innovation, collaboration, and a shared commitment to excellence. 

As we penetrate new markets and expand our product suite, we are constantly looking for smart, driven people to help us succeed. If you’d like to join our mission to connect the world, we look forward to hearing from you.

Position Overview

We are seeking an energetic and results-driven Account Manager to join our sales team. In this role, you will manage and grow a portfolio of small to medium customer accounts. Your main objective will be to nurture these relationships, ensuring customer satisfaction, and maximizing revenue potential through upselling and cross-selling. This requires a strong focus on meeting sales targets while providing exceptional service to our clients.

Key Responsibilities:

Account Management:

• Oversee a portfolio of accounts maintaining high levels of customer satisfaction.
• Regularly assess client needs and align our products and services to meet those needs.

Sales and Revenue Growth:

• Meet and exceed sales targets for your assigned accounts through effective upselling and cross-selling.
• Develop and maintain a robust sales pipeline.

Client Relationship Building:

• Establish and nurture long-term relationships with clients.
• Address client concerns and ensure the prompt resolution of issues.

Collaboration with Sales Team:

• Work closely with the Senior Account Executive and Director of Sales to align broader sales strategies.
• Assist in closing new prospects as needed.

Administrative Support:

• Collaborate with the Customer Success team to build reports and manage administrative tasks.
• Ensure all client information and sales activities are accurately recorded in the CRM system.

Requirements

• Bachelor’s degree in business administration, marketing, sales, or a related field.
• Proven experience in account management or sales, preferably within the industry of the company’s focus.

Skills

• Strong sales and negotiation skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple accounts efficiently.
• Proficient in CRM software and Microsoft Office Suite.