Hybrid Research Procedural Scheduler at Tennessee Oncology
Tennessee Oncology · Nashville, United States Of America · Hybrid
- Junior
- Office in Nashville
Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description:
Tennessee Oncology is seeking a detail-oriented and highly organized Research Procedure Coordinator to join our clinical research team. This vital role is responsible for scheduling and coordinating patient procedures and appointments related to clinical trials, ensuring they align with study protocols and make optimal use of organizational resources. The ideal candidate will act as a central point of communication between patients, physicians, nurses, and research staff, contributing to the efficient execution of clinical research activities.
ESSENTIAL FUNCTIONS:
Procedure Scheduling
- Schedule patient research-related procedures based on physician orders, protocol requirements, and patient availability.
- Collaborate with research staff to confirm visit schedules, resource needs, and logistical details.
- Communicate directly with patients to confirm appointments and provide pre-procedure instructions and expectations.
- Maintain accurate, up-to-date calendars for multiple studies simultaneously.
- Coordinate with departments such as radiology, laboratory services, and surgical centers to manage multi-step procedures.
- Track appointment compliance: follow up on missed or rescheduled visits to ensure protocol adherence.
- Identify and proactively resolve scheduling conflicts or delays that could impact study timelines.
- Support audits and quality assurance activities by maintaining thorough and accurate scheduling records.
Communication & Coordination
- Act as a liaison among patients, healthcare providers, nursing staff, and ancillary departments to ensure timely and accurate scheduling.
Patient Support
- Provide patients with clear, comprehensive instructions related to their procedures, including any required pre-procedure preparation.
Documentation
- Maintain detailed records of all appointments and patient information within the electronic medical record (EMR) system and internal tracking tools.
Research Billing Verification
- Ensure research billing forms accurately reflect procedure coverage and comply with billing guidelines.
Resource Management
- Confirm availability of required equipment, staff, and research materials for all scheduled procedures.
Compliance
- Adhere strictly to study protocols, regulatory requirements, and institutional policies related to patient scheduling and research coordination.
KNOWLEDGE, SKILLS & ABILITIES:
- Excellent verbal and written communication skills
- Strong organizational and time-management capabilities
- Meticulous attention to detail
- Proficient in EHR systems and scheduling platforms
- Solid understanding of medical terminology
- Excellent customer service and interpersonal skills
- Proficient in Microsoft Office applications (Excel, Word)
- Ability to coordinate effectively across departments and lead scheduling efforts
EDUCATION & EXPERIENCE:
- High school diploma or equivalent
- Minimum of 1 year of healthcare scheduling experience (clinic, hospital, or physician’s office)
