Hybrid Telephonic Counselor at Medical Mutual

%3Cp class=%22MsoNormal%22 style=%22line-height:107%;margin-bottom:8.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;%22%3EFounded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;margin-bottom:8.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-bidi-font-weight:bold;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;%22%3EProvides telephonic/virtual, and /or face to face counseling, coaching, resource coordination, and case management for Employee Assistance Program members who call for immediate support. Manages consultations with human resources managers, referrals, documentation, and research.%26nbsp; %26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;margin-bottom:8.0pt;%22%3E%3Ci style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(51, 51, 51);font-family:Arial, sans-serif;font-size:16px;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3E%3Cstrong style=%22box-sizing:border-box;%22%3ENote: %3C/strong%3E%3C/span%3E%3C/i%3E%3Ci style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(51, 51, 51);font-family:Arial, Helvetica, sans-serif;font-size:16px;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cstrong style=%22box-sizing:border-box;%22%3EThis position allows you the flexibility to work on a hybrid basis, two days a week in the Fort Myers, Florida office. Seeking applicants with a active, current, and unrestricted Florida license.%26nbsp;%3C/strong%3E%3C/i%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:DengXian;mso-fareast-language:ZH-CN;mso-font-kerning:1.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:arial;font-size:16px;%22%3E%3Cspan style=%22font-size:16px;%22%3E%3Cstrong%3EResponsibilities%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;%22%3EConducts telephonic triage and assessment, providing in the moment support to members on issues, including but not limited to:%3C/span%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;%22%3Ebehavioral health, substance abuse, relationship, and work-life, and coordinates resources.%3C/span%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;%22%3ECoordinates and completes case management of intakes.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;%22%3EMakes clinical determinations in adherence with Company risk policy and in the member and Company’s best interest.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;%22%3EProvides referrals to service provider network and/or other resources as appropriate for financial concerns, legal concerns, personal assistant, and work-life requests.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;%22%3EAs assigned, provides face to face and telehealth intake assessments triage, coaching, brief solution-focused counseling to members on issues, including but not limited to:%3C/span%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;mso-spacerun:yes;%22%3E%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;%22%3Ebehavioral health, substance abuse, relationship, and work-life issues.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;%22%3EAssists co-workers/afterhours vendor with case completion and follow up.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;%22%3EConsults with service providers to make referrals and complete session authorizations.%3C/span%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;%22%3EFollows cases to completion.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;%22%3EUtilizes computer-based case management system to complete professional documentation.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;%22%3EConsults with Human Resources and supervisory personnel from client companies regarding employee issues and concerns.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;%22%3EMaintains industry knowledge, ethical code, and licensure requirements in the state of licensure.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;%22%3EPerforms other duties as assigned.%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E
%3Cp style=%22font-family:arial;font-size:16px;%22%3E%3Cstrong%3EQualifications%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;%22%3EMaster’s degree in behavioral health field (social work, psychology, counseling, or related field).%3C/span%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;%22%3E5 years of experience as an Employee Assistance Program (EAP) Counselor or equivalent behavioral health clinical experience.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;margin-left:.5in;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;margin-bottom:8.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;%22%3E%3Cstrong%3EProfessional Certification(s):%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;%22%3ELicensed Mental Health Clinician, Certified HR Professional, or Certified EAP Counselor preferred (or other industry recognized licenses: psychology, social work, etc.)%3C/span%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;%22%3EActive, current, and unrestricted license in the state employed may be required for face-to-face counseling.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;margin-left:.5in;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;margin-bottom:8.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;%22%3E%3Cstrong%3ETechnical Skills and Knowledge:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;%22%3EAssessment, triage, in the moment support, research and case management skills.%3C/span%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;%22%3EIntermediate proficiency using Windows-based programs and applications, including Microsoft Office skills.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;%22%3EKnowledge of behavioral health conditions, levels of care, and discharge planning.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;%22%3EKnowledge of Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) regulations.%26nbsp;%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:13.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:Aptos;mso-font-kerning:1.0pt;mso-no-proof:yes;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:arial;font-size:16px;%22%3EMedical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That%27s why we offer an exceptional package that includes:%3C/p%3E%3Cp style=%22font-family:arial;font-size:20px;%22%3EA Great Place to Work:%3C/p%3E%3Cul style=%22font-family:arial;font-size:16px;%22%3E%3Cli%3EWe will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.%3C/li%3E%3Cli%3EWhether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.%3C/li%3E%3Cli%3EOn-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.%3C/li%3E%3Cli%3EDiscounts at many places in and around town, just for being a Medical Mutual team member.%3C/li%3E%3Cli%3EThe opportunity to earn cash rewards for shopping with our customers.%3C/li%3E%3Cli%3EBusiness casual attire, including jeans.%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:arial;font-size:20px;%22%3EExcellent Benefits and Compensation:%3C/p%3E%3Cul style=%22font-family:arial;font-size:16px;%22%3E%3Cli%3EEmployee bonus program.%3C/li%3E%3Cli%3E401(k) with company match up to 4% and an additional company contribution.%3C/li%3E%3Cli%3EHealth Savings Account with a company matching contribution.%3C/li%3E%3Cli%3EExcellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority.%3C/li%3E%3Cli%3EAccess to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.%3C/li%3E%3Cli%3ECompany holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.%3C/li%3E%3Cli%3EAfter 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:arial;font-size:20px;%22%3EAn Investment in You:%3C/p%3E%3Cul style=%22font-family:arial;font-size:16px;%22%3E%3Cli%3ECareer development programs and classes.%3C/li%3E%3Cli%3EMentoring and coaching to help you advance in your career.%3C/li%3E%3Cli%3ETuition reimbursement up to %245,250 per year, the IRS maximum.%3C/li%3E%3Cli%3EDiverse, inclusive and welcoming culture with Business Resource Groups.%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22color:#000000;font-size:medium;%22%3E%3Cspan style=%22font-style:normal;font-weight:normal;line-height:107%;%22%3EAbout Medical Mutual:%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;font-size:16px;%22%3EMedical Mutual’s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.%3C/p%3E%3Cp style=%22font-family:Arial;font-size:16px;%22%3EThere’s a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.%3C/p%3E%3Cp style=%22font-family:Arial;font-size:16px;%22%3EWe’re not just one of the largest health insurance companies based in Ohio, we’re also the longest running. Founded in 1934, we’re proud of our rich history with the communities where we live and work.%3C/p%3E%3Cp style=%22font-family:Arial;font-size:16px;%22%3E%3Cspan style=%22color:#999999;%22%3E%3Ci%3EAt Medical Mutual and its family of companies we maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing. %3C/i%3E%3C/span%3E%3Cspan style=%22color:white;%22%3E#LI-JT1 #LI-HYBRID%3C/span%3E%3C/p%3E Apply Now