- Junior
- Office in Laurel
If you are customer focused, detailed and want to be around heavy equipment...keep reading! Vermeer All Roads in Laurel, DE is searching for a Service Advisor to join our team. As a Heavy Equipment Service Advisor, you are the first point of contact with our customers. This role helps manage the center of communications for all repair activities and acts as a liaison between customers and the dealership. You will be well versed in mechanical service matters and thoroughly understand the customer's problems to set and manage expectations. We want the customer to receive first-class service. Prior service advisor experience and heavy equipment/heavy duty will be given preference. This is a full time benefits eligible opportunity with a base salary plus commission.
Benefits
- Paid training
- Great benefits available on the 1st of the month after 30 days...medical, dental, vision, disability and life insurance offerings
- 401k with company contribution
- Paid time off
- Company paid holidays
- Tuition Reimbursement program
- Employee referral bonus program
Duties:
- Maintain excellent customer service as set by dealership service manager
- Schedule appointments and generate estimates for customers
- Advise customers on the appropriate maintenance required based on manufacturer’s specifications
- Document repair and service orders in the correct fashion
- Establish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business
- Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
- All other duties as assigned
Required Education and Experience
- High School Diploma or GED required
- Valid Driver’s License
- Previous service writing experience required
- Experience within heavy duty/heavy equipment preferred
- Must have excellent customer service skills
- Ability to multi-task, prioritize, and work efficiently
Work Authorization/Security Clearance
Vermeer All Roads does not provide H1-B sponsorship.
AAP/EEO Statement
Vermeer All Roads provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Vermeer All Roads complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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