If you are customer focused, detailed and want to be around heavy equipment...keep reading! Vermeer All Roads in Laurel, DE is searching for a Service Advisor to join our team. As a Heavy Equipment Service Advisor, you are the first point of contact with our customers. This role helps manage the center of communications for all repair activities and acts as a liaison between customers and the dealership. You will be well versed in mechanical service matters and thoroughly understand the customer's problems to set and manage expectations. We want the customer to receive first-class service. Prior service advisor experience and heavy equipment/heavy duty will be given preference. This is a full time benefits eligible opportunity with a base salary plus commission.
Benefits
Paid training
Great benefits available on the 1st of the month after 30 days...medical, dental, vision, disability and life insurance offerings
401k with company contribution
Paid time off
Company paid holidays
Tuition Reimbursement program
Employee referral bonus program
Duties:
Maintain excellent customer service as set by dealership service manager
Schedule appointments and generate estimates for customers
Advise customers on the appropriate maintenance required based on manufacturer’s specifications
Document repair and service orders in the correct fashion
Establish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business
Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
All other duties as assigned
Required Education and Experience
High School Diploma or GED required
Valid Driver’s License
Previous service writing experience required
Experience within heavy duty/heavy equipment preferred
Must have excellent customer service skills
Ability to multi-task, prioritize, and work efficiently
Work Authorization/Security Clearance
Vermeer All Roads does not provide H1-B sponsorship.
AAP/EEO Statement
Vermeer All Roads provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Vermeer All Roads complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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