Hybrid Quality Assurance Coordinator at Rise & Shine

Job Title:  Quality Assurance Coordinator 

Reports To: Director of Programs         

WHO WE ARE: Rise & Shine is revolutionizing care-giving to our communities’ most vulnerable populations. By taking a person-centered focused approach, we are raising the standard of support to give individuals who experience learning disabilities an opportunity to live their best life.

Job Title:  Quality Assurance Coordinator 

Reports To: Director of  Programs           

POSITION SUMMARY:  Reporting to the Director of Programs, the Quality Assurance Coordinator oversees a client caseload of a mix of Community Living Support, Supported Living, and Residential clients.  This position ensures Rise & Shine’s quality assurance standards and procedures are met by reviewing Oregon Administrative Rules and ensuring policies and program(s) are in alignment.

ESSENTIAL FUNCTIONS:

• Fosters positive working relationships between staff and leadership, clients, and community parties.
• Coordinates with agency nurse and/or Behavioral Specialist, and other professionals so client needs are being met on a timely basis.  Organize and assist in the development plans of clients.
• Ensures that policies, procedures, and necessary forms are updated and implemented as required by additions or modifications to OARs. 
• Updates policies, procedures and make recommendations for the overall development of the program(s).
• Assists in the training and development of staff.   Partner with trainers to ensure training folders are complete.
• Partners with the Behavior Professionals and Program Managers to ensure client behavioral support and individual support plans are being followed.   
• Ensures licensing requirements are being met and are operated at the highest level of care possible by supporting sites and managers with resolving QA reviews and licensing Plans of Improvement. 
• Provides an administrative review of General Event Reports (GERs) within 3 business days, communicating trends, concerns, and other issues of concern to Directors and Executives. 
• Responsible for updating information in Therap, creating, and utilizing reports.
• Provides feedback and participate in performance reviews of staff.
• Ability to work any shift in coverage of direct support staff and cover on-call/ minimum one week/weekend each month. 
• Ensure OSHA compliance at the program site. 
• Other duties as assigned.  

SKILLS & ABILITIES 

• Experience writing, reviewing, and implementing policies and procedures.  
• Ability to review and critique Behavioral Support Plans (BSPs) and Nursing Care Plans. 
• Knowledgeable of Oregon Administrative Rules (OARs), updates, and licensing. 
• Must have and demonstrate a positive, solutions–oriented mindset, and a positive attitude.
• Must have a valid Oregon driver’s license and be insurable by the company provider. 
• Must pass Oregon criminal background screening. 
• Must be able to lift up to 25 lbs., bend, and/or squat. 
• Must be able to walk up and down stairs.
• Must be able to perform the job with or without a reasonable accommodation.

MINIMUM QUALIFICATIONS: 

Education/Experience:

• 2 years of experience in a residential, educational, or vocational setting serving people with disabilities or the elderly.
• Bachelor’s degree in social work, special education, psychology, or a related field; Or equivalent combination of education and experience.  

Computer Skills: 

• Proficient with Microsoft Office Suite or similar software, Therap experience preferred.

Physical Demands: 

• Must be able to lift up to 25 lbs., bend, and/or squat.
• Must be able to walk up and down stairs.
• Must be able to sit/stand for long periods of time.
• Must be able to perform the job with or without a reasonable accommodation.