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Hybrid Customer Service Representative at Chubb

Chubb · Whitehouse Station, United States Of America · Hybrid

AWS

Microsoft Excel

Microsoft Outlook

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The PRS Underwriting General Support Coordinator is responsible for assisting the underwriting centers in growth and profitability by performing functions that were traditionally handled in the Personal Risk Underwriting Centers or those closely related with underwriting functionality and profitability. These functions require the use of:

  • Personal Lines Underwriting Workstation (PLUW) and its systems
  • Personal Risk Underwriting Notes System (Portrait)
  • Masterpiece (MPRT) processing and its related systems

  • Other Personal Risk Systems – PLS, DRC, @Work, and RiskID

    Current Functions include but are not limited to:

  • Policy transaction processing and updating underwriting notes
  • Create and send producer correspondence utilizing PLUW
  • Non-renewal and declination processing
  • Alarm Credit, VAC Appraisal, and Wind Mitigation verification
  • Meet all established productivity, service and accuracy goals; electronically and accurately maintain all productivity and tracking log sheets
  • Recognize trends and make recommendations; assist with creating/amending workflow and service metrics
  • Support a partnership with the Underwriting Centers to ensure a successful transfer of work into the team
  • Develop positive relationships with operations staff, agents, underwriting and personal risk business partners
  • Additional job responsibilities as assigned by the Supervisor/Manager; accepts projects as assigned by the Supervisor/Manager

Qualifications

  • Demonstrated superior customer service skills
  • Demonstrated time management skills: ability to manage multiple priorities with focus on results
  • Demonstrated interpersonal skills; ability to collaborate with team members and business partners to achieve positive results
  • Quality conscious with a strong attention to detail
  • Demonstrated problem solving skills – analytical and solution development

Prefer individual knowledgeable/experienced with systems:

  • Masterpiece systems and processes
  • Knowledge and proficiency with RiskID, PLUW, Portrait is a plus
  • General: Proficient/Intermediate MS Office skills, Outlook
  • Knowledge of Chubb Personal Risk Products

Company

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
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