Hybrid RSSR - Language Desk- Korean (Chicago or Houston) at United Airlines

%3Cblockquote style=%22margin-right: 0px;%22 dir=%22ltr%22%3E%0A%3Cp style=%22font-family: Arial;%22%3EWe offer competitive benefits: medical, dental, vision, life, accident %26amp; disability, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. Benefits are subject to a collective bargaining agreement. Seniority-based pay raises with additional compensation for shift differential and overtime.%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3ECaring is one of United%26rsquo;s most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience, every single day.%3C/p%3E%0A%3Ch3 style=%22font-family: Arial;%22%3EKey Responsibilities:%3C/h3%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Arial;%22%3EHandle incoming phone calls that include booking itineraries and answering inquiries from customers; resolve complex customer issues%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3ETaking calls in a fast-paced call center environment%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EEfficiently handle requests; assist all customers including those with disabilities using United guidelines%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EApply customer service and sales techniques to effectively address customer needs while using empathy to resolve customer issues%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EMaintain statistical excellence in all areas to support productivity goals%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EConsistently deliver a standard-setting product to our customers and deliver an excellent customer service experience%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EMaintain an ergonomically correct work area%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EAnswer any other questions from passengers%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EUse training resources and materials to resolve customer issues%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E100 % Onsite at our Customer Contact Center in (Location)%3C/li%3E%0A%3C/ul%3E%0A%3C/blockquote%3E

What's needed to succeed (Minimum Qualifications):

• High School Diploma or equivalent experience
• Proficient in English (written and spoken)
• Proficient in Korean (written and spoken)
• Computer literacy, including being able to keyboard with accuracy, learn airline-specific reservation/ticketing software and resolve problems via the computer
• At least one year experience in sales, customer contact, call center, customer service or other related work is preferred
• Be able to work any shift within a 24-hour/day, 7-day/week operation, which can include late nights, early hours, weekends and holidays
• Ability to sit and work at a computer for extended periods of time while communicating with customers
• Must be legally authorized to work in the US for any employer without sponsorship
• Successful completion of interview required to meet job qualifications
• Reliable, punctual attendance is a crucial function of the position
• Must agree to follow all established United policies including those found within the Working Together Guidelines, Reservations Handbook, Drug and Alcohol Policy, and other applicable United policies and rules
• Able to pass a 10-year security background check

What will help you propel from the pack (Preferred Qualifications):

• 2+ Years of Contact Center and Call Center experience
• 2+ Years of Customer Service Experience
• Experience in a fast-paced work environment
• Airport Experience (operations, customer service, baggage, customer solutions)

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