Hybrid Customer Success Manager - RhiKnows at RhiKnows
RhiKnows · Maple Grove, United States Of America · Hybrid
- Professional
- Office in Maple Grove
RhiKnows is an AI-powered SaaS platform that helps manufacturers improve OEE, productivity, and quality through real-time operational insights. We’re looking for a Customer Success Manager to ensure our customers get maximum value from their investment.
In this role, you will:
- Build strong relationships with manufacturing customers.
- Guide adoption and usage of RhiKnows modules.
- Conduct business reviews to show ROI and uncover growth opportunities.
- Partner with Sales Engineers to ensure smooth onboarding and renewals.
What we’re looking for:
- 3+ years in customer success, account management, or SaaS implementation.
- Knowledge of manufacturing operations and Industry 4.0 concepts.
- Strong communication skills with both technical and executive audiences.
Why RhiKnows:
You’ll join a growing team bringing AI innovation to the shop floor—backed by Rhino Tool House’s nationwide presence. Competitive pay, performance incentives, and professional growth opportunities await.
