Hybrid Customer Success Manager - RhiKnows na RhiKnows

RhiKnows is an AI-powered SaaS platform that helps manufacturers improve OEE, productivity, and quality through real-time operational insights. We’re looking for a Customer Success Manager to ensure our customers get maximum value from their investment.

In this role, you will:

• Build strong relationships with manufacturing customers.
• Guide adoption and usage of RhiKnows modules.
• Conduct business reviews to show ROI and uncover growth opportunities.
• Partner with Sales Engineers to ensure smooth onboarding and renewals.

What we’re looking for:

• 3+ years in customer success, account management, or SaaS implementation.
• Knowledge of manufacturing operations and Industry 4.0 concepts.
• Strong communication skills with both technical and executive audiences.

Why RhiKnows:
You’ll join a growing team bringing AI innovation to the shop floor—backed by Rhino Tool House’s nationwide presence. Competitive pay, performance incentives, and professional growth opportunities await.