Hybrid Interpreting Program Assistant at Journey's End

Program Description:
The Interpreting & Translation (I&T) Program at Journey’s End offers high-quality, in-person interpretation, VRI and OPI services as well as document translation services in over 60+ languages needed to do business in New York State. These services are ideal for health care and medical providers, schools and universities, human services organizations, law firms, government entities and beyond. Importantly, the I&T Program advocates for the expansion of language access in NYS and removal of barriers faced by limited English proficient individuals. 

Job Description:
The Interpreting & Translation Program Assistant is responsible for supporting the day-to-day operations of the department including scheduling interpretation appointments and facilitating workflow of document translation projects. Primary responsibilities include scheduling interpreter appointments, receiving, quoting and coordinating document translation projects, communicating with customers and interpreters by phone and email, and providing interpretation services as needed. Additionally, the Program Assistant will provide critical administrative support by co-planning interpreter trainings, drafting and editing marketing and promotional materials, answering phone calls, data entry and reporting. 

Key Responsibilities:

• Utilize JERS online scheduling systems to activate customer requests for interpretation services, offer appointments to interpreters, ensure customers are notified of request outcomes, and verify appointment details.
• Maintain regular communication with customers by email and phone to ensure superior customer satisfaction.
• Communicate by email and phone with the interpreter pool to ensure high appointment fill rate and timely turnaround period.
• Assist in the creation of promotional and marketing materials for customers and interpreters such as flyers, brochures, email blasts, and newsletters.
• Support the translation component of the I&T program as needed. 
• Perform administrative tasks including data entry, preparation of reports, filing, and more.
• Other duties as assigned. 

Qualifications:

• 1-2 years’ experience in customer service, language services, document translation, office administration, business, marketing, refugee and immigrant services or a similar field.
• Exceptional written and spoken English language skills. Bilingual skills, preferred.
• Strong computer skills including Microsoft Office Suites (Word, Excel, PowerPoint) and Adobe Acrobat. Experience with graphic design software such as InDesign, Canva or similar products, preferred.
• Excellent oral and written communication skills, along with outstanding customer service skills.
• Strong attention to detail and the ability to problem solve and operate in a fast-paced environment with minimal supervision.
• Strong interest in working with people from diverse cultures and backgrounds, knowledge of Buffalo’s refugee communities, and desire to improve language access for LEP individuals.

*Please note: Journey's End operates on a 35 hour work week.