Hybrid Business Analyst & System Administrator at MassHousing
MassHousing · Boston, United States Of America · Hybrid
- Professional
- Office in Boston
Title: Business Analyst and System Administrator
Organization: MassHousing
Location: One Beacon Street, Boston, MA 02108
Posting Closes: Close of Business on 8/25/2025
Website: https://www.masshousing.com
The Organization
MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $27.5 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.
We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.
As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing’ s total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:
• Tuition reimbursement up to $10,000 per calendar year
• A 35-hour work week and a hybrid work schedule
• Back up Child/Elder Care
• Retirement Savings including a pension and a deferred compensation plan (with a match)
• Comprehensive health, dental and vision plans
• 12 paid Holidays per year and generous sick, vacation, and personal time
• Short-Term and Long-Term Disability
• Central Boston office location, convenient to public transportation and amenities on site
If you’re ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by logging in to www.masshousing.com/workwithus
Position Summary
The Business Analyst and System Administrator position is a high visibility, high impact role with broad scope across the Multifamily business line as well as the related Legal and Finance functions with whom the business line is dependent. Projects address Business Development, Underwriting, Management, Housing Stability, and Legal needs. The role is responsible for oversight of all Multifamily business systems including user security administration and support, new user training, data security concerns, cyber security requirements, business system software upgrades, and legacy system maintenance and/or retirement. The position also discovers and documents new system requirements and assists with projects to develop and/or procure new software solutions. The Business Analyst and System Administrator often interfaces with the IT department for internally developed software and acts as a Multifamily representative on the Agency’s security committee and other Agency wide initiatives. The position is an excellent platform for a high-capacity technical individual to learn the business of affordable housing multi-family lending and to contribute to the social impact of that work. This position reports to the Senior Business Analyst Supervisor.
The Business Analyst and System Administrator is an energetic team player with a high capacity for attaining new business knowledge and understanding complex business problems. The role requires an innate ability to identify business needs and processes and translate them into technical requirements. In addition to being technically qualified, the Business Analyst and System Administrator is ambitious, articulate, charismatic, creative, curious, and organized, and can engage respectfully, effectively, and independently with senior and executive level staff. Exceptional oral and written communication are critical, along with the ability to lead group meetings and conduct engaging training sessions. A proven history of problem-solving and critical thought is essential. All positions at MassHousing require a customer service mindset in accordance with our values: Respect, Service, Empathy, Accountability, Collaboration, and Inclusion.
MassHousing operates under a hybrid work model; therefore, employees are expected to work on-site according to a schedule determined in collaboration with their manager and based on the needs of the role. To support effective onboarding, new employees may be required to work in the office more frequently during their first 90 days.
Essential Functions
Business Analyst
- Provide Cognos report writing, SQL queries, and data analysis using excel
- Assist with high visibility, cross-functional, business process improvement projects on behalf of the multifamily business line
- Produce high quality requirements and workflow documentation
Business System Administration and IT Liaison
- Administer user security for all multifamily software systems and conduct regular review of access
- Manage software upgrade testing and deployments as necessary
- Assist with software development/procurement projects on behalf of the multifamily business line
- Develop low and no-code solutions using various business software
- Represent Multifamily business line on Agency security committee and other Agency-wide initiatives
- Monitor service requests, triage appropriately, and make assignments to teammates
- Maintain department request backlog and facilitate backlog grooming sessions
Security
- Comply with MassHousing’s Information Security Program and all other Agency information security policies and procedures
- Take responsibility for any Agency assets assigned to you
- Promptly report any security events, incidents, or weaknesses to MassHousing’s Information Security Team
Minimum Qualifications
- Bachelor’s degree in computer science, mathematics, statistics, business analytics, or related field
- 4+ years relevant work experience with increasing levels of responsibility
- Previous experience with agile project management concepts
- Previous experience with IBM Blueworks or similar
- Previous experience with Cognos BI reporting or similar
- Previous experience with Lean Management principles or similar
- Ability to create high-quality documentation using Microsoft Office tools
- Eligibility to work in, and travel freely to and from, the United States without sponsorship
Preferred Qualifications
- Familiarity with affordable housing, mortgage lending, and/or real estate
- Previous experience with SQL or similar
- Previous experience with Excel developer tools or similar
Salary Range: $ 86,572.50 - $112,544.25
MassHousing is an Equal Opportunity Employer
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