Hybrid Receptionist - Lexus of Ann Arbor at Germain Automotive Partnership

Germain Lexus of Ann Arbor is looking for a talented individual to join our team as a receptionist!

This is a full time position with working hours Monday - Friday 8:00 a.m. - 6:00 p.m. 

Hourly compensation for this role is $15.00. 

WHY YOU'LL LOVE IT HERE

Germain Automotive Partnership is known for high Member retention, and a big reason for that is the quality of our competitive job benefits combined with the way we treat our members. Some of these benefits include:

Voluntary Medical Insurance Voluntary Dental /Vision Savings and Retirement 401(k) Plan Special Employee Pricing for New & Used Vehicle purchases Special Employee Pricing for Servicing Your Vehicle

Responsibilities

• Answer phones and direct consumer to the proper department and follow up in a timely manner

• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution

• Operate switchboard telephone system

• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold

• Assist the managers with various clerical duties as needed

• Be friendly, professional, courteous and efficient when working with all customers and employees

• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Microsoft Office suite is a plus

• Available to work flexible hours to include weeknights & weekends

• Ability to communicate customers' interests needs and requests to management and sales personnel

• Professional personal appearance