Hybrid Salon Supervisor at GLEN IVY HOT SPRINGS INC

Description

Position Summary:

The Salon Supervisor (SS) role is to assist in managing sales, staff, schedules and product, operational and merchandising functions of the Salon to attain maximum profitability, productivity, and superb guest service. This position also assists in making purchasing decisions and completing purchases in order to maximize return. The SS will be involved in all guest recovery efforts that arise during his or her shift. The SS will develop and maintain positive relationships with the spa service department employees. The Salon Supervisor will assist in employee oversight Nail Technicians, Estheticians and Spa Concierge.

Esthetician or Cosmetology License required! 

Results Expected:

The expected results of this position are to provide effective and efficient management of staff, inventory, guest service and employee relations. To complete and follow through on all items assigned. Guest service and Guest satisfaction is a priority to the team, more so than the sale. Providing excellent guest service ensures that we retain guests for the future and inevitably promotes the business and the Salon. “The sale” becomes a natural second and guests will feel connected to and partial to give us their business.  

Position Qualification Requirements :

License(s): First Aid and CPR certified within the first 90 days

Education/Training: High School Diploma required, Esthetician or Nail Technician license a plus, some college with a concentration in Hospitality Management appreciated, current license in Massage Therapy or Cosmetology a plus but not required, Supervisory experience preferred. A member of a professional organization such as ISPA, ABMP, AMTA, PBA, or NCEA preferred

Experience:

• 1-2 years hospitality experience preferred
• 2-3 years Salon experience preferred
• Merchandising experience, a plus
• Resort/Spa experience, a plus
• Experience with POS software, a plus

Job-Related Skills:

• Exceptional Guest Service
• Leadership
• Financial Management: inventory, sales reports, forecasting and planning
• Proficient in excel, word, and outlook, and retail point of sales system
• Excellent communication
• Strong cash handling
• Business-minded decision making
• Motivation
• Merchandising
• Sales development

Essential Duties & Responsibilities:

• Assist at the front desk of the service buildings as needed
• Ensure the appropriate number of service providers are on the schedule and adjust as necessary
• Assign tasks and direction to service providers during down time with a focus on revenue generation
• Label all shipments as gratis/Back Bar/Retail when they arrive to ensure proper inventory maintenance
• Ensure room utilization is at maximum profitability for spa services by closely monitoring and adjusting service provider schedules. Evaluating the schedule daily and forecasting needs of the day; scheduling additional staff or removing staff and noting adjustments.
• Work with the Spa Manager on treatment room sanitation and treatment room equipment maintenance/inventory.
• The SS will approve/deny employee time off based on business needs in the absence of the Spa Manager and communicate with staff.
• Assist with delivering routine coaching, performance improvement plan counseling’s and corrective actions to employees as needed.
• Ensure current licensing, continuing education and license renewals are up to date, and are current at all times following The Service Provider License Renew Policy on the Glen Ivy Way.
• Understand and support skincare retail sales minimums.
• Assist the Spa Manager to oversee product control, inventory and purchasing of necessary budgeted supplies with monthly cycle counts and quarterly full retail and back bar inventories.
• Assist in the completion of the service provider’s Balanced Score Cards, and update quarterly schedule alignment based on Balanced Score Card number within the job families.
• Work closely and effectively with the Marketing Team, Education Team and the Operations team in determining scheduling needs/demands.
• Maintain a daily, consistent presence among Service Providers.
• Visit service buildings continuously.
• Provide strong and effective interpersonal communication and connections.
• Exemplify a positive attitude at all times
• Build and maintain strong relationships with individual employees, other Managers, and leadership, all Glen Ivy Associates and Glen Ivy vendors
• Actively participate in brainstorming & creative idea sessions
• Assist in holding Estheticians accountable for retail sales expectations on a pay period basis
• Maintaining the Purchase Order Log

Implementation / completion of:

• Daily or Weekly updates and recap to the Director of Spa and Spa Manager
• Completion of Purchase orders
• Creating contests and incentives for the front line staff
• Motivation of staff and management of staff incentives
• Sales Goals- daily, weekly, monthly, annual
• Managing Stock levels; ensuring that we do not run out of product for retail or back bar in Salon
• Area walks for stock and cleanliness
• Assist in the delivery of the Marketing Calendar initiatives; put together the product for photo shoots, gift packages, etc.  Communication to staff any and all pertinent retail information
• Attend trade shows, minimum bi-annually
• Participate in the Quarterly department meetings
• Involvement and creation of retail events
• Performing cycle counts

Additional Responsibilities:

• Attend and participate in Pre-shift meetings
• Edit/audit department documents in the Glen Ivy Way as needed
• Enforce dress code, policies and procedures
• Inform your department peers and other areas of spa services/ resort of news and information as you receive it posting all communications on the department boards
• Actively participate in the Glen Ivy Way
• Be familiar with Service Protocols
• In-directly supervise Massage Therapists and Spa Attendants
• Act as Manager on Duty as needed
• Provide follow up training and assessments of newly hired employees
• Address guest concerns with employees and log on the infractions log. Schedule retraining on an “as needed” basis
• Delivers on the esthetic vision of the owners and operators in Salon
• Work in the Salon guiding and training staff
• Assist in staff training in product knowledge, brand identity, general Resort information
• Support and nurture employees in developing their skills
• Create and develop programs/ideas to promote stronger emotional connections with our guests
• Assist in managing and motivating the team to meet/exceed daily, weekly and monthly sales goals
• Maintain knowledge of current trends in the Salon/resort/wellness industries and share with the team
• Assist in ensuring that the team attends required meetings: sales, safety, monthly dept., and participate others as needed
• Assist in the interview process; interview potential staff and complete necessary paperwork to fill open positions
• Address inter-department compliance issues, with the assistance of the Salon Manager and Assistant Director of Spa
• Assist in overseeing physical inventories and regular cycle counts
• Work with Warehouse and Purchasing Coordinator to ensure all products are ordered, received, properly priced/coded and have a sensor prior to reaching the sales floor
• Assist with sales support for high traffic days and related holidays i.e. Christmas, summer and special events/promotions
• Ensure staff is able to take proper lunch breaks and provide coverage as needed for Breaks
• Constant review of profitability
• Collaborate with all Departments
• Assist in other operations departments as a Manager on duty and work closely with all leaders
• Respond to guest concerns in a professional and compassionate manner
• Uphold company service standards at all times; assist with corrective actions
• Monitor and report guest count throughout the day and recommend/make adjustments to staffing levels as needed Manage all retail promotions and contests once promotions have been presented and approved. Track and report on promotions as per the individual plan
• Lead or participate in the morning kick-off meeting. Prepare staff for the day ahead in a manner that is positive and that encourages camaraderie and a builds a cohesive team environment
• Opening and Closing duties as needed

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)

Qualifications