Hybrid FWSP Student Ambassador (Technical) - Retention & Outreach at UNIVERSITY OF CENTRAL OKLAHOMA

Position Overview

This is a Federal Work Study Program (FWSP) student technical position operating as Retention and Outreach Student Ambassador within the department of Retention and Completion. Retention and Outreach Student Ambassadors serve in a variety of roles in support of the Office of Retention and Outreach.

Hours per Week

• Up to 20 hours per week.

College/Department Overview

The Office of Retention and Outreach is dedicated to empowering students with the support, resources, and guidance to start smart, stay focused, and finish strong. We are committed to fostering a supportive environment where students can pursue their dreams with confidence and determination. Our goal is to ensure every student has the tools and encouragement to stay the course and shape their future, turning aspirations into achievements.

Department Specific Job Functions

The role of the Retention and Outreach Student Ambassador is to provide first-line support to students and visitors in Nigh University Center 121, represent Retention and Completion via tabling and presentations, and support events including Start Strong/Finish Strong, First-Generation Week, Transfer Student Week, and similar events. Student Ambassadors will be trained in the various requirements of the role.

Enrollment Requirements

Fall/Spring Semesters: All student employees must be enrolled at least half-time to be eligible to work any UCO student position. Half-time enrollment for fall/spring semesters is considered 5 hours for graduates and 6 hours for undergraduates. International students must be enrolled full-time to be eligible to work as a student employee. Full-time enrollment is 9 credit hours for graduates and 12 credit hours for undergraduates.

Summer Semester: Student employees working regular student positions must be enrolled in at least 3 credit hours to be eligible to work during the summer. Students not enrolled in summer classes must be enrolled in fall classes in order to work during the summer, but they (and the department) will be required to pay FICA taxes. Student employees working FWSP positions must be enrolled in a minimum of 6 credit hours (if undergraduate) or 5 credit hours (if graduate) in order to work during the summer in a Federal Work Study Program position.

Enrollment Exception: If the number of credit hours needed to graduate is less than the minimum number of hours required for student employment, the student must obtain a letter from their Academic Advisor (stating the number of hours needed to graduate and anticipated graduation date) and submit it to Human Resources. This pertains to both regular and Federal Work Study Program positions. Contact [email protected] for more information.

FWSP Requirements

To be considered for Federal Work Study Program (FWSP) employment, you must be awarded work study through the Office of Financial Aid & Scholarships. Please be aware, the summer FWSP award is a separate application process, and is not included with the fall/spring FWSP award. Contact Financial Aid for more information.

Enrollment requirements for FWSP employment are the same each semester. Undergraduates must be enrolled in a minimum of 6 credit hours, and Graduates must be enrolled in a minimum of 5 credit hours. If a student is enrolled in their final semester and the number of credit hours needed to graduate is less than the minimum number of hours required for student employment, the student must obtain a letter from their Academic Advisor (stating the number of remaining credit hours needed to graduate and the anticipated graduation date) and provide the letter to the hiring department for submission to Human Resources. Contact [email protected] for more information.

Qualifications/Experience Required

Understanding basic office skills including answering the phone, greeting visitors, and representing an office or team.

Qualifications/Experience Preferred

• Customer service experience.

• Experience with MS Bookings, Teams, and Outlook.

Knowledge/Skills/Abilities

• Excellent written and oral communication skills.

• Excellent interpersonal and customer service skills.

• Willingness to take initiative.

• Self-motivated.

• Detail oriented.

• Dependable.

• Punctual.

Physical Demands

Reasonable accommodation, in accordance with ADA requirements, may be made upon request to enable individuals with disabilities to perform essential functions.