Hybrid Front Office Assistant at IVY FERTILITY

Description

At Dallas IVF, we are dedicated to providing exceptional, patient-centered fertility care with compassion, innovation, and integrity. Our team of skilled professionals works in a collaborative, fast-paced environment where every role directly contributes to helping individuals and families achieve their dreams. We value expertise, teamwork, and a commitment to the highest standards in patient care. If you’re looking to make a meaningful impact while advancing your career in a supportive and forward-thinking organization, we invite you to join us.

Job description:
We are seeking a highly organized and detail-oriented individual to join our team as a Front Office Coordinator and scheduler. In this position you will be responsible for various clinical and administrative responsibilities while ensuring efficient and professional customer service to our patients.

Major Responsibilities/Tasks:

• Answer and screens telephone calls in a courteous manner
• Schedule patient appointments and procedures according to established policies and procedures
• Comfort in speaking to patients regarding reproductive medicine
• Obtain accurate demographic and insurance information from patients
• Checking patients in and out of the clinic which may include explanation of benefits, collection of time-of-service co-payments, unpaid balances and complete patient intake paperwork
• Process and post charges daily
• Verify account balances for accuracy and provide information to patients regarding unpaid balances.
• Prior authorization for surgical procedures and treatment
• Follow up with insurance companies/internal departments to ensure that prior authorizations and other requirements are met in accordance with the treatment plan for patients
• Creating and updating patient charts
• Document records in appropriate sections of patient charts and keeps patient charts in proper order
• Prepare patient charts in advance and complete patient charts when final
• Data entry of office visits, consults and surgery including ICD-10 and CPT coding
• Maintain files and records in a confidential manner
• Maintain organization and efficiency of front office
• Maintain patient confidentiality
• Perform other related duties as requested or assigned

Qualifications:

• High school diploma or equivalent required
• Dependable
• Reliable Transportation
• Proficient in using phone systems and other office equipment
• Strong knowledge of Computer and Software Systems and functions, proficient in Microsoft Excel and Word
• Knowledge of medical terminology and insurance practices
• Must have clear, customer oriented, professional communication/phone skills
• Excellent organizational skills with the ability to prioritize tasks effectively
• Strong attention to detail and accuracy in all work performed
• Ability to multitask in a fast-paced environment while maintaining professionalism
• Previous experience in a medical office setting required
• Knowledge of basic arithmetic to make calculations, balance and reconcile payments processed, and complete data entry to document patient financial accounts
• knowledge of HIPAA Law

If you are a highly motivated individual with exceptional organizational skills and a passion for providing excellent customer service, we encourage you to apply! Join our team and contribute to our mission of delivering exceptional service to our clients.

Qualifications