Hybrid Sales Lead Coordinator at Reliable Heating & Air

Come work for the Nation’s #1 Trane Dealer, Reliable Heating & Air, serving the greater Atlanta area since 1978! We are one of the fastest growing home service companies in the Southeast, with three locations in metro-Atlanta, over 300 team members and over 200 trucks on the road every day! We offer competitive salaries, growth opportunities, and full benefit packages. Apply now for an opportunity to join the team today!
 

Summary

As Sales Lead Coordinator for Reliable Heating & Air, you will play a crucial role in driving the success of our sales team by efficiently managing leads, coordinating sales activities, and ensuring a seamless communication flow between different departments. Your primary objective will be to support the sales team (Home Comfort Advisors) in achieving their targets by organizing and prioritizing leads, maintaining accurate records, and facilitating effective communication with potential clients

Essential Functions

• Provide administrative support for our sales team including but not limited scheduling, tracking results of all sales, follow up calls to customers, and coordinating sales leads ensuring they turn into appointments.
• Answer incoming calls and provide top-notch customer service to potential and current customers (both external and internal)
• Communicate continuously throughout the day with Home Comfort Advisor
• Maintain a positive and productive open line of communication between the customer and other departments.
• Receive and process sales leads and referrals from service technicians.
• Provide ongoing follow-up on quotes and communications with customers.
• Draft and email up-to-date schedules to Home Comfort Advisors
• Schedule all phone, web and email requests for estimates 
• Properly and timely complete paperwork
• Schedule and maintain jobs on board and send out availability updates. 
• Maintain and update lead logs and assist in updating reports for daily sales totals when needed. 
• Draft Sales team weekly meeting notes and distribute. 
• Other duties as assigned

Qualifications

• High school diploma or equivalency required.
• Proven experience in a similar role, preferably in the HVAC industry
• Ability to work in a dynamic and fast-paced environment.
• Excellent interpersonal, written and communication skills 
• Highly organized with exceptional follow-through abilities
• Detail-oriented and capable of maintaining accurate records.
• Strong working knowledge of Microsoft Excel and proven proficiency in Microsoft Office Suite
• Ability to adapt and learn new software

Reliable is proud to be an equal opportunity employer, celebrating diversity and creating an inclusive environment for all employees. We do not discriminate in our employment practices based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, pregnancy or related condition, marital status, military or veteran status or any other basis protected by federal, state, or local law.