Hybrid Store Manager - Hardware Store at Hingham Lumber

Description

JOB OVERVIEW

This Store Manager reports to the President and collaborates with all members of the leadership team. This role is responsible for establishing and maintaining a high level of customer service in the store and is accountable for the overall operation of the store. The Store Manager maximizes sales and profitability with creative merchandising, well maintained inventory, controlling expenses and operating costs and providing strong leadership to motivate and inspire employees.

Leadership______________________________________________________________________

· Regularly walk the store touching base with as many employees as possible to gather any pain points, and customer concerns leadership team may need to address, while offering clarity to any employee misconceptions

· Meet weekly with Hardware, Paint and Tool Repair manager to coach/mentor them through department decisions/challenges, review any product or service opportunities, open orders/PO’s and ensure we are meeting company standards and focused on company goals

· Protect our investment in new talent by creating (example: 90 day) projects to keep them engaged and empower them to be a vital part of the company. Utilizing this talent will help us achieve goals and begin to set them up for leadership roles in the future by managing projects to completion while working with a leader in the company for guidance

Sales Growth- Planning____________________________________________________________

· Develop and implement sales strategies for hardware, paint and tool repair teams to now only grow our walk-in customer base but make sure we are meeting the needs of our top 100 contractor customer and seeking new contractor prospects

· Ensure Marketing manager is receiving proper levels of content needed to allow us to fill all mediums with a strong message to our core customer, The Better Builder

All other duties___________________________________________________________________

· Ensure that all customers receive outstanding customer service by providing a customer friendly environment which includes greeting and acknowledging customers, maintaining outstanding standards, solid product knowledge and all other components of customer service.

· Develop and maintain procedures and systems as it relates to purchasing, receiving, sales and other store related tasks

· Analyze and measure business trends; develop and implement plans to drive sales growth, maintain margins and control shrink, overhead expenses and payroll

· Ensure appropriate merchandise stock levels are maintained. Responsible for periodic cycle counts and full inventory count at year end

· Responsible for site performance, product layout, shelf management and all marketing activities for store products

· Maintain general knowledge of competitors’ products, pricing and services and provide comparative analysis to Management

· Protect employees and customers by providing a safe and clean store environment and report all issues to Management.

· Review all vendor programs, such as Ace or Benjamin Moore, to determine application and efficacy to building and increasing business for Hingham Lumber

· Ensure all customer complaints are resolved timely and that service is quick and efficient

· Maintain appropriate store staff levels by recruiting, hiring and training of all employees

· Maintain the stability and reputation of the store by complying with all legal requirements

· Initiate, coordinate and enforce program, operational and personnel policies and procedures

Requirements

QUALIFICATIONS AND COMPETENCIES 

· Customer Focus

· Financial Management

· Leadership

· Strategic Planning

· Communication 

· Vendor Relationships

· Performance Management

· Strong interpersonal, written and verbal skills with ability to interact effectively with various skill set and leadership levels

· Analytical with strong problem solving abilities and creative resolution skills

· Strong business acumen, team building and organizational agility skills

· Ability to remain organized, pay attention to detail and meet critical deadlines

· Work well independently as well as effectively contribute to a team environment

· Bachelor’s degree or equivalent experience

· 5+ years of experience in a retail environment and 3+ years of experience in leading teams

· Proficient use of Microsoft Office programs