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Hybrid Social Services Assistant - StreetConnect at Heading Home

Heading Home · Albuquerque, United States Of America · Hybrid

$35,360.00  -  $35,360.00

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Job Title: Social Services Assistant (SSA) I

Reports to: Program Manager

Status: Non-exempt

Grade: A02

Salary: Dependent on Qualifications

Position Summary:

The Social Services Assistant I coordinates social service activities, directly assisting and supporting Heading Home shelter residents with their day-to-day needs.  


Essential Duties & Responsibilities:

  • Supports the shelter team in the coordination of shelter services.

  • Assists in and coordinates transportation if needed.  

  • Assists in directing new residents to their assigned spaces.

  • Provides shelter residents with an orientation of the shelter facility. 

  • Maintains good rapport with residents to facilitate a safe and comfortable environment.

  • Maintains accurate resident counts and files documentation.

  • Communicates directly with supervisor, security personnel, and other staff.

  • Performs once-a-day daily check-ins with residents.

  • Monitors all spaces and conducts daily room and bed checks.

  • Arrange room or dorm cleaning between clients and staff.

  • Arranges linen exchange between clients and staff.

  • Liaison for food delivery.

  • Enforces resident policies and procedures.

  • All other duties as assigned. 

Qualifications:

To perform this job successfully, an individual must have excellent communication and interpersonal skills, think strategically, and act quickly. They must also possess the ability to work well with others across a broad spectrum of situations. Prior experience working with individuals experiencing homelessness and mental illness is preferred.

The requirements listed represent the knowledge, skills, and abilities required. 

  • Minimum: High School Diploma or GED.

  • Practical experience working with people in customer service or a related field is required

  • A minimum of one (1) year of experience working with the unhoused population is preferred.

  • Ability to communicate effectively orally and in writing in English.

  • De-escalation, trauma-informed care, or similar training is highly desired.

  • Must be able to maintain composure under difficult situations.

  • Strong attention to detail.

  • Strong organizational and multi-tasking ability.

  • Ability to meet deadlines and prioritize competing demands.

  • Data entry and file management experience.

  • Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.

  • Maintain a clean and organized workspace.

  • Reliable and a team player.

Other Requirements:

  • Valid Driver’s License and reliable transportation.

  • Ability to navigate stairs, ladders, ramps, and uneven terrain.

  • Must become CPR/First Aid trained within 90 days of hire.

The responsibility of all Heading Home employees includes the following:

  • Always represent and promote Heading Home positively and professionally.

  • Maintain good attendance and punctuality.

  • Attend all staff and agency meetings as required.

  • Maintain professional boundaries with clients and staff.

  • Read, understand, and comply with the policies outlined in the Heading Home Employee Handbook.

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This job description does not constitute an employment agreement between the employer and the employee. The employer may change this document as the employer's needs and job requirements change.



8:30 AM - 4:30 PM
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