Hybrid Dispatcher – A Shift (Midnight), University Police Department at Northwest Missouri State University

About the Department

EMPLOYMENT TERMS: Full-time, 12-month position

PRIMARY DUTY: The University Police Dispatcher primarily oversees emergency communication with offices and the campus community and supervises student employees while resolving matters for walk-in customers.

Position Duties

ESSENTIAL FUNCTIONS:

1. Serves as a communication liaison between field staff, outside agencies, and communication centers

2. Prepares detailed comments from general instructions

3. Receives and transmits routine and emergency telephone, pedestrian, and radio traffic

4. Dispatches and coordinates police, fire, medical, and animal control

5. Maintains and processes a variety of communications verbal, written, and electronic

6. Handles multiple tasks and projects simultaneously

7. Schedules and manages student employees

8. Performs general clerical duties including typing, filing, record keeping, budgeting, maintenance of files, and receive, screen, and transfer calls

9. Attends and successfully completes all trainings and certification processes

10. Works independently

11. Conducts student staff meetings

12. Develops, facilitates, and leads training and continuing education

13. Performs other duties as assigned

Minimum Qualifications

REQUIREMENTS:

Education: High School Diploma or equivalent

Experience: Two years of experience working in a customer service field

Skills: Computer literacy; human relations; organizational, ability to multi-task

Other Qualifications

WORKING CONDITIONS: This is a 24-hour working environment with three shifts. Flexibility with the work schedule is required. This position will work indoors during inclement weather and may include nights, weekends, and holidays. Must reside within Nodaway County.

SUPERVISORY RESPONSIBILITIES: Student employees

EQUIPMENT/MATERIALS USED: Microsoft Office products; Google products; parking management software, computer-aided dispatch software, Missouri Uniform Law Enforcement System, recording software, audio visual software, computerized alarms and emergency alert equipment. This position must purchase and maintain a cellular device and service that will be used for work functions. This position must be responsible for plan choices, calling areas, service features, terminations clauses, and paying for all charges associated with the cellular device and service.

TYPICAL PHYSICAL DEMANDS: Ability to lift 25lbs. Able to sit for extended periods of time. Ability to workdays, nights, evenings, weekends, and holidays.

COMMUNITY: Northwest Missouri State University is located in Maryville, Missouri, a community of 12,000 with a diverse economy and a strong industrial base. Maryville is located 45 miles north of St. Joseph, Missouri, 90 miles north of Kansas City, Missouri, and 110 miles southeast of Omaha, Nebraska. For more information visit the city’s website at www.maryville.org.

UNIVERSITY: With an enrollment of about 10,000 students, Northwest is a coeducational, primarily residential four-year university that offers a broad range of undergraduate and selected graduate programs on its Maryville campus as well as its Northwest-Kansas City location at the Northland Innovation Center and through Northwest Online.

Founded in 1905 and ranked by U.S. News and World Report among the top public regional universities in the Midwest, Northwest places a high emphasis on profession-based learning to help graduates get a jump start on their careers. Students have opportunities to build their résumés with experiences on campus in nearly every area of study, including the Horace Mann Laboratory School, National Public Radio affiliate KXCV, the R.T. Wright Farm, Mozingo Outdoor Education Recreation Area and Knacktive, a student-driven integrated digital marketing communications agency.

The University also is a national model for student success and career placement with 96 percent of graduates securing employment or continuing their education within six months of completing a degree at Northwest, according to the most recent data.

Furthermore, its vibrant and diverse learning community offers more than 150 student organizations, and textbooks and a laptop are included in tuition, which is among the lowest in the nation, saving students an estimated $6,800 over four years. Northwest also offers 1,200 student employment positions, allowing students to build professional skills through its internationally benchmarked student employment program. Designated the Missouri Arboretum, the Northwest campus was named one of the “50 Most Amazing University Botanical Gardens and Arboretums in the U.S.”

For more information about Northwest and its performance, visit www.nwmissouri.edu.

APPLICATION DEADLINE: Until filled

DATE AVAILABLE: Immediately