Hybrid CSC Order Specialist at Arconic Corporation
Arconic Corporation · Springdale, United States Of America · Hybrid
- Junior
- Office in Springdale
Arconic is currently in search of a CSC Order Specialist to join our Kawneer team based in Springdale, AR.
At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.
Job Summary:
As a CSC Order Specialist, you will play a crucial role in supporting the Order Execution Team. Your primary responsibilities will include processing and managing orders for non-engineered projects. You will review customer orders and purchases, coordinate order status, and ensure accurate and timely order entry. This role requires a technical mindset and excellent customer service skills to effectively communicate with customers and internal teams.
In this role, you will:
- Review customer orders and purchases.
- Coordinate order status – placing an order in Estimating, Order Entry, and Takeoff statuses.
- Adjust prices based on established guidelines.
- Send orders to manufacturing based on standard practices.
- Handle Order Processing and Order Management of Non-Engineered projects.
- Interact with customers and sales representatives.
- Work with customer on processing, scheduling, order changes, product issues, & customer claims.
- Utilize or develop knowledge of product and price book.
- Interact and coordinate with internal resources on projects.
- Maintain accurate records and documentation of orders.
Responsibilities
Essential Knowledge and Skills:
- Proficient data entry skills.
- Excellent communication (verbal and written) and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with strong time management and organizational skills.
- Proficiency in Microsoft Office Suite.
- Excellent ability to follow written and verbal instructions.
- Ability to function in an environment with tight deadlines.
- Strong problem-solving skills and the ability to think critically and creatively.
- Exceptional customer service skills including prompt response and documentation.
- Strong technical aptitude and attention to detail.
Qualifications
You have: (required)
- High School diploma or GED equivalent from an accredited educational institution
- 1 year of experience in customer service role
- Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Exceptional Candidates also have: (preferred)
- Associates degree from an accredited institution.
- 2 years of experience in a customer service role.
- Order entry/management experience
Work Setting & Location:
- This position will operate in person in a professional office environment in Springdale, AR
Schedule:
- Monday – Friday
Job Type:
- Full-time, Non-Exempt
Benefits and Perks:
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Generous paid time off and flexible work schedules
- Referral Program
- Employee Assistance Program
- Opportunities for continuous learning and career advancement
