Hybrid Guest Services Assistant/Health Screener; 0.7 FTE; Day Shift at UnityPoint Health
UnityPoint Health · Madison, United States Of America · Hybrid
- Junior
- Office in Madison
Job Description
Shift: Every Mon & Tue. 6:00am-2:30pm, every Wed & Fri 7:00am - 3:30pm rotating weekends and holidays
The Guest Services Assistant (GSA), Information desk, Greeter and Health Screener is the front door Ambassador to all patients, families, visitors, physicians, affiliates, students, clergy and employees. The GSA position ensures each customer receives exceptional assistance as related to: information, health screening, visitor management, directions, wayfinding, concierge services, transportation, and guest lodging.
This position may have a primary focus to either the Guest Services Desk or the Information/Greeter/Health Screening desk but expected to provide support to either area to maintain operational needs.
The GSA coordinates scheduling of all contracted interpreters, is responsible for cash reconciliation and cash handling, external transportation billing and cash posting, and maintains Lost & Found items.
The Information/Greeter/ Health Screener desk will initiate positive customer service relations by demonstrating a welcoming personality for patients, family, visitors, and team members. Conducts wellness screening according to organizational and CDC guidelines to ensure our patients, families, visitors, and team members entering our facilities meet the established criteria. Aids in keeping a safe environment in the hospital areas where screening stations are located. Supports the management of patients and visitors entering into the lobby for hospital and hospital-based clinics.
Why UnityPoint Health?
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:
- Expect paid time off, parental leave, 401K matching and an employee recognition program.
- Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Required Qualifications:
- High School Diploma or GED
- 2 years of post-high school experience in a fast-paced office/reception type setting, health care setting or customer service related experience.
- Knowledge of MS Office Suite especially Excel, Word and Outlook.
- Must have solid computer and typing skills.
- Strong math skills with ability to work with money and dispense change correctly.
- Ability to interact with a diverse population.
- Excellent oral communication and listening skills.
- Excellent customer service experience and skills.
- Standard keyboarding skills ·
- Ability to multi-task and answer multi- line phone.
- Strong organizational and problem-solving skills.
- Must be able to work with minimal or no supervision.
- Must maintain confidentiality and protect privacy patients.
- Maintain professional appearance and maturity.
- Possess excellent judgement in meeting the needs of our customers.
- Valid driver’s license when driving any vehicle for work-related reasons.
Preferred Qualifications:
- EPIC scheduling experience
- Cash handling experience
- Public Notary
- Knowledge of medical terminology and hospitality services from a post-secondary school extremely helpful.
- Familiarity with Hospital departments, staff, locations, and general functions desirable.
